São José dos Campos, São Paulo, Brazil
Administrative and education professional with solid experience in teaching, team leadership, client support, operations, and international communication. Fluent in English and Portuguese, with strong international experience working with Brazilian and foreign clients. Experienced in international customer support, supply management, logistics, international trade intermediation, public relations, and sales (pre and post-sales), maintaining direct contact with clients and partners. Also skilled in document organization, reports, spreadsheets, scheduling, follow-ups, and operational support. Strong background in organizing, hosting, and supervising conferences, fairs, charitable events, and corporate ceremonies, as well as data and resource collection for events of all types. Known for organization, autonomy, excellent communication, public speaking skills, attention to detail, and a results-driven mindset. Highly experienced in remote work environments, multicultural teams, and international consulting processes. Based in Brazil | Open to Remote International Opportunities
Teach English and Portuguese as a Second Language to adults, children, and families in individual and small-group settings. Deliver remote and in-person lessons focused on fluency, pronunciation, listening comprehension, and real-life communication. Design and execute short-term language projects for: Study abroad and exchange programs, Au Pair candidates, Business English, Aviation English, International relocation and cultural adaptation to Brazil. Act as English–Portuguese / Portuguese–English Interpreter for international projects and events, including: On-site interpretation for a foreign professional (Israel) during an international sports project, Consecutive interpretation for a bilingual wedding ceremony. Provide complementary language services such as text review, language adaptation, and cultural mediation. Produce English voice-over narration for freelance digital projects. Ongoing interaction with international clients, ensuring clear communication and customer satisfaction.
• Teach English as a Second Language to beginner and intermediate students • Conduct conversation-focused classes • Develop short-term projects for exchange students, Business English, Aviation English, and Au Pair candidates • Adapt content to individual learning goals and professional needs • Manage online classes and student follow-ups remotely ALSO PROVIDING TRANSLATOR AND INTREPETER SERVICES.
Atividades: Assistência direta aos Reitores e Pró-Reitores dos cursos de Ensino Superior e Técnico. Organização e gerenciamento da agenda dos Coordenadores de Curso. Recebimento, conferência, validação e organização de documentos acadêmicos. Atendimento a alunos em situações críticas, com mediação de conflitos em período de instabilidade institucional. Levantamento, organização e regularização de notas e documentos acadêmicos não inseridos em sistema. Responsável pela organização da Colação de Grau (out/2024). EN: • Provided direct administrative support to Deans and Vice-Deans • Managed course coordinators’ agendas and academic schedules • Received, reviewed, validated, and organized academic documentation • Assisted students in critical situations, mediating conflicts during institutional instability • Organized and regularized academic records not entered into the system • Led the organization of the Graduation Ceremony (Oct/2024)
Direct support to Rectors and Vice-Rectors in a higher education environment. Supervised daily operations of the academic office and coordinated administrative activities. Managed course coordinators’ schedules and academic documentation. Assisted students in complex academic situations, mediating conflicts and resolving system issues. Organized and regularized academic records and grading data. Led the organization of the Graduation Ceremony (October 2024).
• Responsible for managing all communication with Embraer Executive jets global customers regarding their search for material, coverage aircraft information, material support policies assistance • Responsible for providing accurate aftermarket service, ensuring customer satisfaction in relation to quotation, order taking, backorder feedback and tracking and trace follow ups • Responsible for creating Sales Orders for customers, on outright and exchange basis, according to priority of their demand (AOG, critical, routine) • Interact with different support and interface areas, such as production, IT, planning, engineering, purchasing, warehouse, pricing, freight forwarders, finance, logistics and customer care • Work with SalesForce, SAP, Embraer's Cockpit platform, Embraer Intranet/Internet, Flyembraer, MS Office, Acrobat, Lotus Notes • Identify solutions to reduce support and logistics costs; analyze customers' needs and suggests improvements to meet their requirements (i.e. Interchangeable Parts, Next High Assemblies, Optional, Alternate and Technical Dispositions, logistics options). • Acted as interface between engineering, purchasing, quality, and logistics teams • Analyzed customer orders and consulted aircraft technical manuals (CMM, AIPC) • Monitored procurement processes and delivery deadlines • Worked with Backorder and Retrofit teams • Participated in Continuous Improvement initiatives (Kaizen, 5S, Lean)
International customer support for Executive Aviation clients worldwide. Managed post-sales requests related to aircraft parts, orders, and inventory availability. Daily use of CRM and ERP systems (SAP, Salesforce) for request tracking and reporting. Professional communication with international clients primarily in English. Coordination with internal operational and logistics teams. Analysis of technical documentation to support customer inquiries.