Chesapeake, Virginia, United States
I have over 10 years experience working for the federal government in both a management and administrative role. I am currently looking for a career that will put my diverse talents to use.
Support corporate decision making by providing value-added reports and analysis including monthly and quarterly revenue and expense forecasting Ad hoc analysis and financial modeling with the goal of highlighting actionable insights to the business leaders Drive process improvement as necessary within financial planning and reporting Support executive management and market leadership by providing timely ad hoc reporting using advanced data mining techniques Assist internal business units with project-based analytical work and pricing analysis Enable effective Business Intelligence (BI) to provide forward-looking insight and decision support
Receives, analyzes, and processes a variety of accounting transactions which are routine, unusual, or complex in nature for customers, this involves the administration of over various funding sources each with its own unique accounting requirements. Applies a basic knowledge of appropriation law, procurement regulation and other regulatory guidance to the accounting transaction/document. Reconciles the data from various sources/reports and makes adjustments as necessary. Reports are generated from the accounting system or by various interface systems. Validates the accuracy of the data to/from the official accounting system and takes appropriate action to correct discrepancies. Applies a basic understanding of double entry accounting concepts and procedures in performing functions as classified accounting events; maintaining, balancing and reconciling accounting records; examining accounting records to verify accuracy; determining appropriate adjustments and special entries; preparing and verifying statements and reports, performing prescribed analysis of data and reports. Researches and responds to unusual and complex questions generated from a large and diverse customer base. Questions are received orally, electronically and by hard copy and are of a factual nature. Prepares reports for higher management's review outlining findings, trouble areas, and recommendations for corrective action. Establishes and maintains control and subsidiary accounts for most or all types of classes which are inter-related, require extensive supporting schedules and analyses, involve extensive subdivisions with intermediate summary ledgers, and require frequent and varied adjustments. Reviews, analyzes, classifies, and reconciles transactions, and commitment and obligation documents, traces, researches, and resolves discrepancies, reconciles accounts and prepares trial balances or schedules.
Type reports and other miscellaneous correspondence, open mail, perform data entry into the Personal Property Transportation Audit System (PPTAS), batch and assemble claims packages for auditors, and perform research using various systems. -Field and respond to customer inquiries received via phone, fax, email, answering system or written correspondence. Maintain all case files, active and completed. Prepare and forward correspondence for un-collectables to Defense Finance and Accounting Service (DFAS), notification correspondence to member, and/or requesting service members. Generate correspondence and follow up on issues with customers and DFAS Follow all standard operating procedures within the division and be diligent in safeguarding privacy act information of customers Assist the Navy personal property offices with managing the aged invoice process by performing document research, extracting documentation from various systems, communicating with vendors, preparing invoices and assemble packets.
Supported customers of the Navy’s HHG Customer Contact Center via telephone and/or email and record these communications in the Remedy database. Used the Contact Center Phone system for logging in and out while servicing the customers and completing after call work. Communicated with members/employees, their dependents or agents to elicit their shipment needs and services desired via telephone, Email and on occasionally in person. Reviewed orders and determines the extent of entitlements and eligibility for the shipment, drayage or temporary/non-temporary storage of household goods and POVs at government expense and to propose alternatives to customers based upon entitlements. Explained shipment and storage options, excess costs, special procedures for shipments under various types of orders, approximate transit time, member/employee as well as Transportation Service Provider (TSP) responsibilities, claims procedures and other information relevant to the shipment/storage of personal property. Reviewed and finalizes DD Form 1299, Application for Shipment and/or Storage of Personal Property, for member/employee signature and compiles all required documents for shipment. Prepares additional documents, as required, i.e., counseling checklist, customs forms, Voucher/Pay Adjustment Authorization, etc. Ensured that the work of TSP and /or contractors engaged in the physical handling (packing and crating) and movement of household goods comply with applicable service tenders, solicitations, contract specifications and other government regulations and report any deficiencies identified to the appropriate division or department. Responded to all member/employee and TSP requests for information/assistance via phone and email. Provided assistance to include answering questions, providing claims information, providing assistance to determine pre-approved accessorial services, initiating shipment change requests.