Tallahassee Metropolitan Area
• Responsible for an $80M portfolio supporting US, Canada, and Puerto Rico operations • Documented and streamlined solutions to meet contracted SLAs & KPIs • Review and planning of supplier scorecard structures to improve levels of service and continuously monitored to ensure expectations align with current environment and client needs • Consistently provide in-depth analytics; implementing new solutions to improve quality of delivery within client and supplier relationships • Analyzed current employee metrics (e.g., turnover, performance data) and presented findings during planning sessions to accurately model future staffing needs collaborating with HR leaders on the development of succession plans • Designed and led monthly and quarterly QBRs covering market trends, program metrics, and forecasting of workforce needs • Led weekly, monthly and quarterly meetings with vendors and sponsors to discuss specific topics which ensured goals and interests were aligned • Executed monthly strategy cadence across operational divisions to optimize wallet share and capitalize on new opportunities • Collaborate with suppliers on Corrective Action Plans to ensure appropriate program participation • Develop, benchmark, and maintaining the client's rate card by conducting market analysis to ensure the client is receiving quality talent at a competitive cost • Escalation point for the client, resolving complex compliance issues, supplier conflicts, and service delivery failures • Establish and maintain program policies, Standard Operating Procedures (SOPs), and reporting structures to ensure consistency, oversight, and operational efficiency • Partnered in presenting strategic proposals to secure new clientele during RFP
• Supported a $13M portfolio in the US and Canada • Documented and streamlined solutions to meet contracted SLAs & KPIs • Program optimization and uplift - evaluating program policies for continuous improvement and change management • Consistently provide in-depth analytics; implementing new solutions to improve quality of delivery within client and supplier relationships • Analyzed current employee metrics (e.g., turnover, performance data) and presented findings during planning sessions to accurately model future staffing needs collaborating with HR leaders on the development of succession plans • Designed and led monthly and quarterly QBRs covering market trends, program metrics, and forecasting of workforce needs • Executed monthly strategy cadence across operational divisions to optimize wallet share and capitalize on new opportunities • Continuously leveraged program data (KPIs, supplier performance, cost metrics) to solution workforce challenges and implement new strategies • Escalation management to resolve issues • proactively strategize to generate cost savings and improve the quality and speed of contingent talent delivery
• Interact daily with staffing agencies to ensure they understand job requirements, are submitting qualified candidates, and are complying with the MSP program rules. • Ensure all contingent workers and suppliers adhere to labor laws, client policies, and background check requirements. • Manage audits verifying bill rates, processing new hire paperwork, validating timesheets, and assisting with invoicing • Track and report on key metrics such as fill rates, time-to-fill, and program cost savings. • Hands on training for managers to educate them on best practices, policies, program processes, and resolution management for contingent workers • Vendor management and compliance
-Coordinated and oversaw training of new customer service team members. -Developed strategic plans for continued improvement. -Managed billing and customer service team processes. -Managed and reviewed daily CRM reports. -Developed employees to improve their knowledge bases, increase team value and improve leadership potential. -Oversaw day-to-day operations and special projects in fast-paced luxury setting. -Developed and maintained effective working relationships with team members, management, and -customers to boost company productivity and morale. -Supported back office procedures, including hiring and employment processes. -Drove single-year sales growth of setting new record for FBO location. -Managed performance of team members by conducting performance appraisals and recommending promotions.
• Supporting a 3 State IT program as well as providing support to the State of Florida Administrative and Light Industrial program • Working directly with Stakeholders to answer any questions, concerns, provide detailed reporting, and keep abreast of all open and pending position activities • Conducting weekly vendor and Stakeholder calls • Managing employee relations including prescreening resumes, scheduling interviews, counseling vendors on best practices, payroll, time keeping, invoicing, as well as Statement of Work
• Managing employee relations including pre-screening resumes, scheduling interviews, counseling vendors on best practices, payroll, time keeping, and invoicing • Working directly with clients/agencies to assist in staffing solutions and providing guidance on employee or candidate issues • Handling of confidential information pertaining primarily to background checks and documentation. • Ensuring contract compliance with all agencies and vendors • Providing guidance on best practices for candidate pay rates and adhering to department budgets for hiring • Providing exceptional customer service to both agencies and vendors to assist in a seamless process of hiring
• Consultative approach to selling staffing solutions within a designated territory • Successfully maintained existing accounts and generated new accounts monthly through cold calling and prospecting • Built and maintained a successful book of business using various sales methods including cold-calling, networking events, and referrals • Top 10 branch within the region• Full cycle recruitment and employee relations including recruiting, interviewing, prescreening, new hire orientations, counseling, payroll and terminating assignments when necessary • Maintain proper documentation for worker's compensation reports, unemployment forms, training and certifications, I9 authorizations, and worksite evaluations.
• Consistently exceeded monthly quota while generating new business and maintaining current accounts and customer satisfaction • Cold Calling on new accounts to generate new business. • Maintain existing clientele through Product knowledge and customer relationships • Awarded Field Lion of the Week for Top Weekly Sales multiple times • Awarded Masters Club for exceeding $25,000 in sales within three months time period • Achieved yearly sales quota within first 8 months with the company • 2015 Field Rookie of the Year for top earner in sales volume first year with company • Awarded highest number of new accounts within first year • Exceeded monthly sales quota and new account generation every month