Santa Clara, California, United States
I'm a facilities and workplace professional with 4+ years of experience creating smooth, efficient and welcoming environments that help teams thrive. Before stepping into facilities, I spent several years as an office manager, where I learned how to juggle competing priorities, keep operations running seamlessly, and build strong relationships across departments. Earlier in my career, I worked in hospitality in the food and beverage business - a foundation that sharpened my customer service skills, adaptability, and ability to stay calm under pressure. These experiences taught me the importance of being resourceful, proactive and people-focused. Today, I'm passionate about optimizing workplace operations, supporting teams, and creating environments where people can do their best work.
- Oversee facility, infrastructure, and equipment maintenance, including inspections, documentation, repairs, and emergency response, while ensuring compliance with safety regulations and company policies. - Support workplace technology systems including access control, security platforms, and monitoring tools; coordinate vendors for troubleshooting and maintenance. - Oversee visitor management operations, ensuring secure check-in, host notification, and a professional, welcoming visitor experience, including VIP and interview coordination.
- Deliver a welcoming employee and guest experience while managing building access, mail/shipping, food & beverage programs, and daily office communications. - Oversee work order tickets, landlord/building requests, vendor relationships, space planning, and support emergency response training initiatives. - Support employee events and engagement programs, track daily office attendance and departmental utilization, and maintain accurate workplace reporting.
- Deliver a welcoming employee and guest experience while managing building access, mail/shipping, food & beverage programs, and daily office communications. - Oversee work order tickets, landlord/building requests, vendor relationships, space planning, and support emergency response training initiatives. - Support employee events and engagement programs, track daily office attendance and departmental utilization, and maintain accurate workplace reporting.
- Managed day-to-day office operations including correspondence, call handling, payroll processing, contract creation, record management, and overall office organization to support efficiency and performance. - Entered and maintained invoicing data, managed inventory and procurement, and coordinated job scheduling with effective resource allocation. - Oversaw CRM updates, backups, reporting, and database accuracy to ensure reliable records and operational continuity.
- Managed cash transactions with accuracy and integrity while adhering to all applicable alcohol service regulations and policies. - Oversaw bar operations including cocktail and menu design, inventory management, regulatory compliance, and customer relationship management. - Delivered professional guest service and confidently handled sensitive situations such as ID verification and responsible service refusal.
- Managed front desk operations including phone handling, appointment scheduling, patient check-in, and supply ordering while delivering a high level of customer service. - Processed cash and credit card transactions and maintained accurate, confidential patient records in compliance with HIPAA standards. - Supported continuity of care by clearly communicating patient information and status with clinical staff and caregivers.