Spain
Experienced Social Media Specialist and Customer Service Representative with a passion in Digital Marketing and Copywriting. Professionally orientated in multicultural environments, worked in India, Canada, Spain and Greece with a Bachelor of Business Administration (BBA) , built up leadership and excellent communication skills.
-Social Media Representative -Suggesting creative ways to support the brand -Handle all customer complaints with interest and care in high load -Feedback the customers’ opinions back to the rest of the organization - Continuously improve our processes by trying new ways to work
-Direct Sales and Reservations for the UK Market -Cooperaring with travel agencies -Handling major contracts such as Rolls Royce
Communicating courteously with customers by telephone ,email, letter Investigating, solving and handling customer complaints or any major incidents and issuing refunds. Meeting with other managers to discuss possible improvements to customer service. Learning about the organization’s products or services and keeping up to date with changes.
Planning and organizing accommodation, catering and other hotel services, making special packages and offers for the guests • Promoting and marketing the business, monthly contact with newspapers and travel magazines for the proper promotion of the hotel • Analyzing sales figures and devising marketing and revenue management strategies • Recruiting, training and monitoring staff • Meeting and greeting customers, dealing with customer complaints and comments ensuring a comfortable stay • Ensuring compliance with licensing laws, health and safety and other statutory regulations