Abuja, Federal Capital Territory, Nigeria
I am a customer operations and project coordination professional with over two years of experience supporting customer-facing and service-driven environments. My background in customer service has involved managing high volumes of transactions, coordinating online and in-person orders, and resolving customer concerns in fast-paced operational settings. In my previous role as a Customer Service Representative, I handled over 60 customer transactions daily, coordinated online orders and inquiries, and maintained high order accuracy while ensuring a positive customer experience. Alongside frontline service experience, I have developed technical skills in CRM systems and digital workflow management through hands-on training with the Digital Witch Support Community In-Demand IT Skills Program. I have experience working with platforms such as HubSpot, Freshdesk, and Zoho CRM to support customer data management, ticket handling, and service coordination. Currently, I am expanding my operational experience through project coordination activities within a remote team environment, supporting task organization, workflow tracking, and team collaboration using tools such as Asana, Trello, Monday.com, and ClickUp. I am particularly interested in roles at the intersection of customer support operations, CRM management, and project coordination, where structured systems and strong communication help teams deliver better customer experiences and operational efficiency.
•Coordinated daily operations for a 700+ member remote community, managing task distribution and engagement. •Managed 3 structured tasks daily (6 days/week) to drive accountability and participation. •Designed and implemented feedback systems using Google Forms and Google Sheets for tracking performance and task completion. •Monitored participation data and improved workflow visibility across the community. •Managed communication across Slack and WhatsApp, responding to inquiries and supporting users in real time. •Reduced confusion and duplication of effort through structured documentation and centralized communication. •Encouraged collaboration, proactiveness, and continuous learning within the community.
•Worked with a cross-functional remote team to design and implement a remote team management system within a 4 week sprint cycle •Coordinated team execution using Agile (Scrum) methodologies including sprint planning, standup, reviews, and retrospectives •Managed collaboration tools (Slack, Trello, Google Workspace, Google Meet) to streamline communication and task tracking •Developed stakeholder engagement and communication frameworks to improve accountability and clarity •Built a Kanban-based task tracking system, improving task visibility and ownership •Increased reporting compliance from 60% to 90% through structured feedback and tracking systems •Reduced task submission delays by 95% through improved coordination and workflow management •Documented processes, templates, and workflows for long term team use.
•Managed in-person and online food orders, coordinating with service staff and dispatch riders to ensure accurate and timely deliveries. • Handled customer inquiries and complaints, resolving issues professionally and escalating complex cases when necessary. • Processed customer payments accurately and maintained daily sales and transaction records. • Supported stock tracking and basic inventory control to reduce discrepancies. • Assisted with periodic audits by organizing sales and payment records for review.