Australia
A visionary strategist and change leader with extraordinary foresight, people awareness and drive. I am an expert in offshoring; establishing and managing global green fields businesses, operational management, editorial production, organisational design, technology and systems, developing high performance teams and strategic visioning. As Managing Director, Shared Services, I created a company that delivered substantial financial benefits to Wolters Kluwer Publishing and Software businesses in Asia Pacific and North America (located in 8 countries). I improved service delivery to thousands of customers across the region from two centres; one based in Sydney and one based in Cyberjaya, Malaysia. I’m a passionate leader, with a proven track record of inspiring a high energy, customer centric culture, underpinned by a consistent focus on execution. I understand the importance of aligning strategy, people and execution to drive operational excellence and continuously improve business performance. I have been fortunate to have been given the opportunity to wear many hats in my career; problem solver, change agent, people coach, story teller, manager, strategist. As a result, I have developed the ability to manage cross functional disciplines and navigate complex challenges across different cultures to achieve operational excellence. I’ve learnt many things along the way and they can be summarised by the following key points. • Leadership is about helping others achieve their maximum potential • I am an ideas person, but ideas without successful execution are simply thought bubbles, I deliver • If the team wins I win • I never give up • I’ve never shied away from making tough decisions and I remain calm in the storm I love technology and using it to connect with people across the globe. The most important lesson I have learned during my career is, it’s about people. To help and guide others to achieve success is our greatest reward. I
* Self-employed & enjoying the luxury and freedom to pick & choose what I do and when * Antiques trading focusing on English silver, jewellery & small furniture commissions based in UK. * Leadership coaching & development
Editorial, systems development and customer delivery centre for Wolters Kluwer. Supporting Asia Pacific and Nth American Publishing and Software businesses
Member of the Regional Executive Team with responsibilities for development and growth of operations across 8 countries and 9 distinct business units. Operational responsibilities include management of Regional Shared Services with 7 direct reports, staff of 350. My achievements in this role are detailed below. • Development of the strategic plan to establish a Regional Shared Services organisation plus the on-going management of this business • Successful delivery of key business financial and performance targets over a 7 year period • Establishment of a regional captive supporting content delivery for Asia Pacific and the US • Development and Implementation of “centers of excellence” strategy based on defined quality management principles • Establishment of regional customer delivery strategy; CRM including technical support
Working with the CEO and Directors in developing the strategy for working with Australia Post and their key customers being the largest users of mail services in Australia; corporations and mail houses Negotiating with Australia Post to ensure the best outcome for users of postal services Establishing new chapters to further enhance and grow membership Working with the CEO to establish and run the annual user conference
Started in 1996 to manage a major outsourcing partnership. Progressed to manage Customer Service units, Telesales, Database Marketing and then onto Editorial Production in 2000.