Greater Chicago Area
As the top of funnel Manager at Intercom in North America, I work with innovative teams to cut through the AI buzz and focus on what really matters: driving meaningful change in customer service. Today’s leaders don’t just need the latest tools — they need a clear vision, a trusted partner, and a smart strategy to stay ahead in an AI-driven world. Throughout my career, I’ve built and scaled top-performing teams, driven process improvements, and empowered diverse talent to exceed expectations. Now, my focus is on helping businesses harness the power of AI — not just to keep up, but to lead from the front — turning customer service into a strategic advantage that fuels growth. When I’m off the clock, you’ll usually find me at a live show (house music is my go-to), exploring new restaurants around Chicago with a glass of Sauvignon Blanc in hand, or staying active as I hone in on my fitness after years of playing collegiate volleyball. If you're exploring how to turn AI from a buzzword into real business impact, I’d be glad to connect and share insights.