Shrewsbury, England, United Kingdom
A Business Analyst for 8 years, specialising in process improvement and business change projects. Experience working across Higher Education, Sales and Charitable sectors.
Working within the Enterprise Solutions team to support business departments through software improvements and implementations. I act as a liaison between in house developers or external vendors, and our business teams to ensure customer needs are correctly interpreted and implemented. I develop test plans, and participate in testing myself as well as supporting end users to complete. Key projects have included: Moodle (eLearning platform), Dynamics CRM, Star Rez (accommodation management)
Working as a Business Analyst within the IT department, my key responsibilities were: - Requirements gathering for replacement of legacy customer booking system. - As-is and To-be process mapping of Sales, Finance and website processes. - Alignment of processes across German and UK businesses. - Working in Agile to prioritise user stories and manage backlog. - Project management including managing project time lines and governance.
Key responsibilities and projects: - Procurement and implementation of a Digital Asset Management system. - Working within an Agile environment. - Requirements gathering and refinement and prioritisation of user stories. - Rolling out of training to 100+ users across 6 sites. - Documenting changes in business processes. - Supporting teams to understand changes and implement.
- Providing PMO support to 3 development teams. - Development and facilitation of workshops and training sessions to support the organisation through a high profile digital transformation programme. - Development of an e-Learning platform rolled out to 1000+ employees.