Buffalo-Niagara Falls Area
As a Sales Operations Manager, I have extensive experience collaborating with cross-functional teams to drive sales growth and process improvements. Partnering with senior sales leadership to ensure we hit and exceed our sales targets. Drive detailed territory and capacity planning exercises, build annual quota and commission plans, manage the sales experience with key sales tools, and design and own forecasting models and pipeline management data across all sales teams. I have strong analytical skills and data analysis. I also manage the sales experience with all key sales tools, including HubSpot, PandaDoc, LinkedIn Sales Navigator, Gong, Zoom Info, Definitive Health, etc. I design and own forecasting models & pipeline management data, create and update reports and dashboards that assist the reporting and targeting and investment efforts of our go-to-market team. Proficient in partnering with the Business Applications team to design and implement processes that promote efficient sales flows. I have also led sales team enablement and procedural documentation, onboarding new sales team & SDR/BDR members, new business development and Hubspot Admin/Database Management. Prior to my current role, I spent five years at Garland Technology, LLC. where I was responsible for order processing, NetSuite & Hubspot Database Management, post-sales warranty renewals, and building and improving on current processes to drive sales productivity. I developed a team of five individuals & created a company-wide Procedure Manual. My previous experience has provided me with a diverse set of skills, including netSuite, HubSpot, and database management, reporting, forecasting, and team management. I am seeking new opportunities to utilize my expertise and experience in Sales Operations Management to drive business growth and exceed sales targets.
• Created and supported processes and find improvements in our sales approach and strategy. • Helped gather info from prospects, sales team, and outside references to help guide product roadmap initiatives. • Support implementation by helping relay important items discussed during the sales process. • Research any new updates made by CMS and how we can support them along with periodically research competitors on what they are doing to help equip the sales team. • Support ad hoc requests from the sales teams for presentations, proposals/pricing, marketing material, case studies, etc. • Built out and implemented Hubspot CRM for the Sales, Marketing, and Account Management Team • Forecast Reporting weekly • Support technology use including CRM (Hubspot) , SeamlessAi, RFP.io (now Responsive), Lead Forensics, SharePoint and Microsoft Teams. • Understand Gartner and other industry experts’ perspective on product offerings, competitors and partners. • Support and maintain updated contracts for both technology and services.
With expertise in detailed territory and capacity planning exercises, I helped build annual quota and commission plans to achieve our goals. I have a proven ability to design and own forecasting models and pipeline management data across all sales teams and create reports and dashboards that assist our go-to-market team. I excel at managing sales experiences with key sales tools, such as HubSpot, LinkedIn Sales Navigator, and Gong, and am certified in HubSpot Sales Software. My experience in sales team enablement and procedural documentation, onboarding new sales team and SDR/BDR members, and HubSpot Database Management has helped me to collaborate with Sales Managers and assist in creating sales sequences with high open rates.
Sales Administrator | Primary point of contact to resolve customer issues • Order Processing. • NetSuite & Database Management. • Coordinate shipping schedules. • Post Sales Warranty Renewals | responsible for quote to close process. • Q1 2020 top salesperson in company. • Build and improve on current processes to drive sales productivity. • New Employee Onboarding: Training: for NetSuite, Google Suite | all needed Sales Operations processes. • Create new reports in NetSuite. • Assist Support Team with Support Cases and RMA's (Returns.) • Team Lead for the Sales Operations Dept | Developed process and procedures. • Grew team from 1 person to a team of 5.
Creating and implementing marketing plans to advertise listings for a top producing team at MJ Peterson Real Estate. Managing relationships with clients for refferals and generating leads to develop more business.