Danvers, Massachusetts, United States
Hello! I am an enthusiastic, young professional looking to strengthen talent in project management, business administration, and leadership. I enjoy working with a team as well as on independent projects and am highly motivated to learn new programs and techniques. I have experience working in quantitative research methods and office organization and am proficient in Qualtrics, MS Office, social media platforms, QuickBooks, and Epic. I spend my free time taking dance classes, cooking, baking, and reading.
• Review, update, and maintain work instructions, SOPs, and training documentation to ensure accuracy, clarity, and compliance with quality standards. • Conduct process mapping and value stream mapping exercises to identify inefficiencies, bottlenecks, and opportunities for improvement across operations. • Partner with cross-functional teamsóincluding Manufacturing, Quality, Fulfillment, and Engineeringóto document and implement optimized workflows. • Lead the transition from manual to digital workflows, using Tulip or other digital platforms to improve visibility, traceability, and productivity. • Standardize documentation formats to ensure consistency and accessibility. • Support the development and rollout of new processes or system integrations to enhance operational efficiency. • Facilitate training sessions and provide guidance on new processes and work instructions. • Collaborate with internal stakeholders to ensure process changes align with quality, compliance, and operational objectives. • Evaluate operational data and key performance metrics to identify areas for process optimization. • Contribute to ongoing process improvement and Lean initiatives to drive operational excellence.
•Mark up and Calibrate photo intake orders for patients and use IC measure Software for captured measurements for review and production submission. • Coordinate/facilitate sales operations order fulfillment through internal manufacturing. • Act as liaison to appropriate parties involved in fulfillment activities, ensuring each activity is completed accurately and timely. • Receive inbound items, purchase orders using NetSuite software and conduct standard receiving process distribution for production and other internal departments. • Review, update, and maintain work instructions, SOPs, and training documentation, ensuring accuracy, clarity, and compliance with quality standards. • Conduct value stream and process mapping exercises to identify inefficiencies, bottlenecks, and opportunities for improvement across operations. • Partner with cross-functional teams—including Manufacturing, Quality, Fulfillment, and Engineering—to document and implement optimized workflows. • Lead the transition from manual to digital workflows using Tulip or similar digital platform/s, improving visibility, traceability, and productivity. • Support the development and rollout of new processes or system integrations aimed at enhancing operational efficiency.
• Reporting to off-site management, lead sales team of 8 part-time and seasonal employees to keep store organized while delivering company goals and prioritizing a positive customer experience. • Evaluated store trends and key performance indicators to meet company goals and adjusted sales strategies as needed. • Managed inventory and completed regular merchandising adjustments to highlight new product and variety on sales floor. • Managed merchandise orders allocated to location are fulfilled in a timely manner on daily basis. • Updated promotional signage storewide as required. • Maintained sales performance trackers for management team and communicated status with staff. • Managed employee schedules to ensure proper store coverage and approved time sheets. • Continued to train and develop new and existing employees on updated systems and procedures, including new technology and product lines, as applicable.
• Managed electronic waitlist, followed up with new client leads, prepared intake forms, and scheduled initial consultations. • Coordinated weekly billing practices for scoped projects, maintenance contracts, and time and materials projects alongside Vice President. • Researched and implemented employee benefits, including health insurance and retirement savings plans, in coordination with Owner and Vice President. • Created comprehensive client trackers and employee forms to increase internal efficiency and communication. • Organized and tracked merchandise, greeted customers, answered questions pertaining to products, and facilitated transactions for annual Holiday Shoppe.
• Managed data collection and entry for 30 clinical trials for several types of brain cancers. • Served as intermediate between principal investigators, clinical trial teams, trial sponsors, external healthcare facilities, and internal departments. • Coordinated subject registration and enrollment, including retrieving and shipping tissue samples to protocol-specific labs, ensuring all screening procedures have been completed and meet criteria for participation, and registering subjects with internal databases and external sponsors per protocol. • Requested protocol deviations and eligibility exceptions from principal investigator and Institutional Review Board upon request of treating physician. • Assembled both electronic and paper copies of patient charts by pulling data from Epic and creating documents to collect data not otherwise noted, in accordance with HIPAA. • Ensured protocol language was clear and executed accurately by study team. • Documented and reported protocol violations to principal investigator, study team, and Institutional Review Board. • Led weekly team meeting with members participating both in person and remotely. • Aided in reviewing and updating standard operating procedures to improve communication and uniformity across team.
• Managed data collection and entry for 15 clinical trials for several types of brain cancers. • Served as intermediate between principal investigators, clinical trial teams, trial sponsors, external healthcare facilities, and internal departments. • Coordinated subject registration and enrollment, including retrieving and shipping tissue samples to protocol-specific labs, ensuring all screening procedures have been completed and meet criteria for participation, and registering subjects with internal databases and external sponsors per protocol. • Requested protocol deviations and eligibility exceptions from principal investigator and Institutional Review Board upon request of treating physician. • Assembled both electronic and paper copies of patient charts by pulling data from Epic and creating documents to collect data not otherwise noted, in accordance with HIPAA. • Ensured protocol language was clear and executed accurately by study team. • Documented and reported protocol violations to principal investigator, study team, and Institutional Review Board.
• Lead a team of research assistants in formulating a survey to study the psychosocial effects of COVID-19 on college-age students. • Conducted a literature review regarding the psychosocial aspects of coping skills, social media on mental health, and social connection. • Aided in the preparation of IRB forms.