New Delhi, Delhi, India
An analytical and strategic thinker, experienced in combining customer insight and business data to drive continuous improvement in service delivery. Consistently achieved revenue growth by employing effective leadership, conflict resolution, exceptional communication, and problem-solving prowess. Passionate about driving scale, operational excellence, and fostering strong partnerships.
-Proven track record of successfully managing end-to-end learning journeys, ensuring high participant satisfaction and achieving desired learning outcomes. -Strong ability to troubleshoot queries, provide timely support, and effectively manage discussions as the first point of contact for participants. -Extensive experience in program office management, including scheduling and delivering online sessions, webinars, evaluations, grading, and presentations. -Skilled in engaging with diverse stakeholders, including senior managers, academicians, industry professionals, and internal/external partners, fostering strong relationships and partnerships. -Demonstrated commitment to operational excellence, driving efficiency, and scalability while adhering to organizational policies and delivering quality work consistently.
-Consult clients over email and phone by answering their product questions and offering extensive support to clients from North America, Europe and APAC region. -Gather client requirements for future releases of products and document their feedback accordingly. -Communicate with clients and review the initial implementation with them and make required changes on their business listings. -Implementing and troubleshooting integration between internal and external tools. -Expert at identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. -Track record of over-achieving quota. Analytical and problem solver.