Katy, Texas, United States
Technically sophisticated and business-savvy management professional, having deep insight of international corporate environment. Maintain focus on achieving bottom-line results while formulating and implementing advanced technology and operation solutions to meet a diversity of needs. Detail-oriented and resourceful in completing projects; able to multi-task effectively coupled with excellent interpersonal/ communication skills.
Responsible for overall management of 11 assigned stores in the area, including but limited to their profit and loss, human resources, store standards, merchandising and sales. - Drive profitable sales by preparing executing all corporate initiatives at the store level - Train store managers in techniques to increase sales and output - Track profitability, and oversee the control of expenses in the area - Meeting zone objectives for fuel sales, merchandise sales and profits - Address customer complaints/concerns in an urgent and friendly manner - Develop and engage store management to drive sales and provide exceptional customer service - Supervise store management teams; coach, counsel, evaluate performance - Train management team in all phases of store operations. - Developing exceptional performers and coaching / training underperforming store managers - Motivate and impact team performance using exceptional people development skills
Maintained top position for 5 months since December 2013 in the following: - Top Sales Team - Top Performer in terms of “Hour per sale” - Highest validation rate in the U.S. for the campaign - Lowest escalation rate in the company Also - Launched and trained Austin, San Antonio and North Carolina management and teams - I trained management and sales teams for Washington and Baltimore - Hold the record of 38 sales in one day and 101 sales in one week