Hyderabad, Telangana, India
An Experienced Mortgage Professional with over 13 years of experience managing: - Operations Excellence - Team Excellence- Have proven leadership skills including coaching, mentoring & developing the skillset of the associates to help them achieve organizational goals - Process Level Trainings - Hands on experience in management of new process transitions. - MIS reporting - Performance reviews & scorecards - Customer Management - Certified Green Belt - Data Analysis - Ability to maintain & build strong relationships with Internal/External stakeholders - Adept at leveraging technology & optimizing Operations by digitizing and automating processes
- Handled multiple process teams of 40 associates with 4 team leaders - Managed administrative functions for 4 Teams - 100% compliance on all Audits both Internal and External - Designated to handle escalation at 1st level between client and team - Achieving 100% process SLAs on a monthly basis - Presented monthly operational reports for 4 business units with the stakeholders - Assisted the hiring team with interviews during ramp up phase in the account
- Quality Check for the prepared reports and waterfalls - Resolving queries of banks, asset managers, borrowers and client relationship managers related to cash managed loans - Monthly reconciliation of lockboxes - Ensure that all type of requests are processed and updated in a timely, efficient and accurate manner, in accordance with departmental Quality Control procedures, legal and regulatory requirements. - Prioritize tasks and distribute among personnel, to ensure optimal efficiency. - Responsible for the accurate and timely fund processing either directly or indirectly through the approved lock box system reserve deposits for the commercial mortgage portfolio. - Obtaining monthly mortgage payments through Wires, Lockboxes or from Department Staff, this must be reviewed for accuracy. - Prioritization of the research and resolution of outstanding payments based on the late charges dates. - Additional research on the payments which were either short or excess than the specific amount, review contact log for the reasons, following-up and applying funds appropriately. - Reviewing the hold codes in the Servicing systems to determine the payments. - Interpret and clarify queries and disputes on documentation, legal language interpretation in conjunction with Horsham/Atlanta and India management if necessary. - Deliver functional training in collaboration with other Seniors/Team Leaders in the group. - Assist Team Leader / Asst. Manager in preparation of refresher tests, identifying the training needs, if any. - Assist the Team Leader / Asst. Manager in determining and organizing appropriate employee training program. - Work on special projects as assigned by the Team Leader / Asst. Manager and report progress to agreed deadlines. - Trained and developed 6 analysts to handle the process and QC their work.
- Work involved preparing Investment Banking Presentation for Bankers based in UK and US - Developed strong communication skills with good time management skills