Hyderabad, Telangana, India
Cloud techinal support analyst(October 2016 - January 2019)NxtGen Datacenter & Cloud Technologies Pvt. Ltd - Work loads migration from dimension data to Nxtgen data centre and cloud technologies(Election Commission Of India (Onsite)Jan 2017 to Mar 2017) - Virtualization tools including Hyper-V, VMware, OnApp(KVM Platform) and VMware NSX - Strong Experience on migration tools like Zerto and Fission - Monitoring and handling critical Incidents using tools (VROPS ,Zabbix ,Sapphire - Infrastructure maintenance and system migrations - Performing DC & DR tests for multiple clients and ensuring no loss of data. - Handling VDI for UAE client and created multiple images from master server. - support on ISP Link fault ticket logging - Monitor ISP links through PRTG Network Monitor Network Operations Center Engineer (January 2019 - Present) RealPage, Inc. - Administering day-to-day backups and maintenance based on DPA report. - Troubleshoots on alerts generated in SCOM console - Network Protocols (TCP/IP, HTTP, FTP, TFTP, SMTP, POP3,LDAP) - Virtual IP/Subnet configuration with static or DHCP assigned IP Address - Troubleshooting and restating java tomcat, resin and apache services on Linux severs. - Security hardening and monitoring of VM’s & ESXi servers for security compliance - Managing VMware infrastructure environment with ESXi servers, virtual machines. - Over 5+ years of experience in Provisioning VM's and physical servers (Dell, HP) configuring virtual network through NSX console and VMware Virtualization Handling OS platforms(Windows & Linux) configuring backups(Dell EMC & Commvault) - Awarded best employee of the month in June(2019) from SVP (IT Engineering)
• Lead and supervise a diverse team of operational personnel to ensure effective execution of daily tasks and long-term projects. • Foster a collaborative and high-performance culture through mentorship, training, and performance feedback. • Monitor and analyze ongoing operations to identify areas for improvement and implement strategic plans to optimize performance. • Coordinate and oversee the execution of operational plans to ensure alignment with organizational objectives. • Design and conduct training programs for team members to enhance skills, knowledge, and safety practices relevant to operational procedures. • Evaluate team performance regularly and provide constructive feedback to drive professional growth and improve team efficacy. • Driving Incident calls and coordinating with stakeholders to identify the cause and provide inputs from OC perspective for swift resolution of the incident.
• Extensive knowledge of Load balancing technology including algorithms and health check options. • Configure and troubleshoot F5 LTM and APM and provided level 2 support for the customers. • Extensive knowledge and experience in F5 BIG-IP LTM VIP configuration with health check. • Immense knowledge and experience with hosting SSL certificates on the F5 BIG-IP platform. • Troubleshooting and restating java tomcat, resin and apache services on Linux severs. • Security hardening and monitoring of VM’s & ESXi servers for security compliance. • Managing VMware infrastructure environment with ESXi servers, virtual machines. • Knowledge and experience in F5 BIG-IP iRule programming and troubleshooting. • Daily Operational support on FTP, Clone, Backup and User management requests. • Experience in Integrating VMware with NetWorker for virtual machine backups. • Troubleshoot and restart java tomcat, resin and apache services on Linux severs. • Maintaining F5 BIG IP APM VPN and providing solutions for intricate issues. • Administering day-to-day backups and maintenance based on DPA report. • Hands on experience with BIG-IP 5000 and 2000 series load balancers. • Proficient in installing, configuring and administering NetWorker v19.x • Proficient in EMC NetWorker Backup and Recovery technologies. • Escalating ISP issues to carriers for timely resolutions. • Troubleshoots on alerts generated in SCOM console. • Network Protocols (TCP/IP, HTTP, FTP, TFTP, SMTP, POP3,LDAP) • Virtual IP/Subnet configuration with static or DHCP assigned IP Address
Responsible for Handling L1-L2 support tickets related to Server and Networking. Experience in Virtualization tools including Hyper-V, VMware, OnApp(KVM Platform) and VMware NSX Responsible for Monitoring and handling critical Incidents using tools (VROPS ,Zabbix ,Sapphire) Hands on experience in Ticketing tools like SNOW(ServiceNow) and Sapphire. Experience in Migrating data workloads from Dimension data to NxtGen platform, Strong Experience on migration tools like Zerto and Fission. Documented Known Resolutions to reduce the SLA turnaround. Closely Coordinating with Clients for Issue resolutions Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytic purposes. Partner with our IT staff to coordinate infrastructure maintenance and system migrations. Accurate Inventory management Matured mail communication during Preventive Maintenance and other activities Vendor management support on ISP Link fault ticket logging Monitor ISP links through PRTG Network Monitor