Málaga, Andalusia, Spain
Customer Success Manager in the SaaS space, with an engineering background and 10+ years of experience in complex, international environments. I started my career as a Project Manager in the automotive industry, leading projects from development to production. Building on this technical foundation, I transitioned into customer-facing roles and into Customer Success leadership. Today, I lead a team focused on building strong client partnerships, driving product adoption, and helping enterprise customers realize value from AI-driven solutions. I combine technical understanding with a strategic approach to bridge business needs and product capabilities.
- Lead and develop a team of Account Managers, driving high-quality customer engagement and long-term partnerships - Own portfolio health and team performance, ensuring consistent delivery of value across accounts - Act as escalation point for complex client situations, managing critical issues and stakeholder alignment - Define and implement best practices for account management, improving consistency and effectiveness - Contribute to hiring, onboarding, and coaching, strengthening team capability and performance
- Managed a portfolio of global enterprise clients, acting as a strategic partner to HR and IT stakeholders - Owned end-to-end account lifecycle, including account planning, and expansion initiatives - Built and executed joint account strategies to optimize platform usage and align with client business goals - Delivered business reviews, and enablement sessions to drive adoption and value realization - Collaborated cross-functionally to identify and develop expansion opportunities
- Managed automotive interior projects for German OEM clients in compliance with IATF 16949 standards - Led cross-functional, international teams of up to 20 people across HQ and production plants - Owned end-to-end project delivery, from development and industrialization through to serial production - Managed project budgets, including planning, controlling, and reporting against internal targets - Coordinated and supervised suppliers to ensure alignment with project timelines, quality, and client expectations
- Provided technical consulting and developed customer-specific solutions using an advanced aluminum foam product portfolio - Built and maintained relationships with OEMs and suppliers across automotive, railway, aerospace, and naval industries - Represented the company at national and international exhibitions, supporting business development and client engagement - Collaborated with universities and research institutes to exchange expertise and drive joint development initiatives
- Managed automotive projects in compliance with international quality standards (ISO/TS 16949) - Developed and optimized vacuum coating processes (PVD/PECVD) based on client specifications - Analyzed and improved end-to-end production processes, including implementation of automated vision systems for defect detection and quality control
Develpoment of CrN and a-C:H CVD/PVD coatings