Barcelona, Catalonia, Spain
ICT Support Analyst with solid experience in IT service delivery, incident management, and user support within international and multilingual environments. Currently working at Computacenter, providing first-line ICT support through ServiceNow, following ITIL-based processes, and supporting users across Europe in English, German, and Spanish. My role goes beyond incident resolution: I focus on service continuity, documentation quality, and continuous improvement within digital environments. I collaborate closely with distributed teams to ensure reliable and secure ICT operations that support organisational objectives. I bring a strong analytical and data-oriented mindset, reinforced by formal training in Data Tools and Big Data (SEPE) and ongoing learning in Artificial Intelligence (Gemini). This allows me to understand and support the evolution of ICT services, digital transformation initiatives, and the responsible use of emerging technologies. Originally trained as an Agricultural Engineer, I developed a deep understanding of sustainability, efficiency, and resource optimisation, principles that strongly align with the mission of European Institutions and organisations such as Fusion for Energy, where technology serves long-term societal and environmental goals. Motivated by continuous learning, international collaboration, and contributing to reliable, sustainable, and future-oriented ICT services within the European public sector.
ICT Support & Operations ServiceNow ITIL Frameworks Incident & Problem Management Windows Systems Digital Transformation Artificial Intelligence (Foundations) Data Tools & Big Data Sustainability & Resource Efficiency Multilingual Communication
Agente de Reservas de coches para el mercado Alemán: Alemania, Austria, Suiza.
Paisajismo y Jardinería.