Karol Kaminski

HR Transformation | Global HR Projects | HR Technology & Digitalization | Process Optimization & Operating Model

Paris, Île-de-France, France

About

I lead and support global HR transformation initiatives focused on optimizing HR operations through technology, scalable operating models, and process standardization. With 10+ years of experience across HR Operations, Shared Services, and HR Technology, I bring a strong combination of operational depth and transformation mindset. I have built and scaled HR service delivery models, and later transitioned into global HR Tech roles, driving digitalization and automation at scale. Throughout my career, I have: • Led and contributed to global HR transformation and HR technology initiatives (impacting ~100,000 employees) • Designed, built, and scaled HR Shared Services and operating models (EMEA & global scope with 80+ countries) • Driven process optimization, automation, and standardization across regions (ServiceNow, Workday, SuccessFactors, DocuSign) • Collaborated with senior stakeholders across HR, IT, Payroll, HRIS and business functions • Managed and developed international teams (up to 30+ members) delivering HR services at scale (~20,000 employees) I am particularly interested in global HR transformation roles focused on HR technology, where I can contribute to or lead large-scale, digital transformation programs. Member of #DigitalHRChampions

Experience

  • Global HR Tech Project Manager at L'Oréal
    Sep 2025 - Dec 2025 · 4 mos

    - Led and coordinated global HR technology initiatives in collaboration with HR Transformation, HR Technology, and ServiceNow teams - Drove HR digitalization efforts by aligning technology solutions with business and HR operational needs - Supported process optimization and standardization across global HR operations - Acted as a bridge between HR, IT, and external stakeholders to ensure effective delivery of HR Tech projects

  • Otis Elevator Co. (France)
    • Global ServiceNow Functional Lead
      Jun 2023 - Aug 2025 · 2 yrs 3 mos

      After ~10 years in HR and payroll ops, transition to HR Tech - Led global implementation and optimization of ServiceNow as part of HR transformation program across 80+ countries - Drove standardization and automation of HR processes, improving efficiency and service delivery at scale - Collaborated with global HR Technology, HR Operations, and IT teams to design and deploy scalable HR solutions - Translated business requirements into functional solutions, ensuring alignment between HR processes and technology - Contributed to continuous improvement of HR operating model through digital tools and process redesign

    • EMEA HR Service Delivery Manager
      Nov 2022 - Jun 2023 · 8 mos

      - Led transformation of HR service delivery model across EMEA, focusing on process optimization and operational efficiency - Advised on HR process improvements and supported alignment with global HR operating model - Managed cross-functional collaboration between HR, Payroll, HR Technology, and business stakeholders - Led international teams and ensured consistent, high-quality HR service delivery across the region

  • American Express Global Business Travel (Poland)
    • EMEA HR Operations Manager
      Apr 2022 - Oct 2022 · 7 mos

      - Led stabilization and optimization of HR operations across EMEA (~9,000 employees) - Drove process improvements and automation initiatives across HR data management, employee experience, HR administration, and payroll - Enhanced efficiency and service quality by improving tools, workflows, and operational governance - Supported leadership team in managing HR Hub performance and continuous improvement initiatives

    • EMEA HR & Payroll Manager
      Jun 2020 - Apr 2022 · 1 yr 11 mos

      - Managed multinational team delivering end-to-end HR administration and payroll services across multiple European countries (approx. 4,000 employees) - Drove process standardization and collaboration across Payroll providers, Finance, HRIS, and legal stakeholders - Supported organizational changes including restructuring, transitions, and integration of new entities - Contributed to improving scalability and consistency of HR operations across the region

    • EMEA HR Hub Team Lead
      Oct 2018 - May 2020 · 1 yr 8 mos

      - Co-led development and scaling of EMEA HR Shared Services (HR Hub), supporting up ~8,500 employees - Drove process improvements, service quality enhancements, and knowledge standardization across HR operations - Led integration of newly acquired companies into existing HR structures, processes, and tools - Delivered training programs and supported adoption of HR processes across multiple countries and languages

  • Schneider Electric (Poland)
    • France HR Contact Centre Team Manager
      Jul 2016 - Jul 2017 · 1 yr 1 mo

      - Managed HR service delivery for ~20,000 employees in France, leading a multilingual team - Supported adoption and usage of HR systems (Oracle HR solutions) through training and end-user support - Contributed to implementation of lean methodology within HR Shared Services - Drove service quality improvements and customer experience initiatives

    • France Employee Administration Team Manager (Acting)
      Mar 2016 - Jul 2016 · 5 mos

      - Led stabilization and quality improvement of HR administration services for large employee population - Collaborated with HRBPs and Payroll to improve process efficiency and service delivery

    • France HR Contact Centre Team Supervisor
      Oct 2015 - Feb 2016 · 5 mos

      - Supported management of HR service delivery operations, focusing on quality, training, and process consistency - Led internal training initiatives and contributed to knowledge base development - Ensured adherence to service standards and continuous improvement practices