Colombia
Psychologist specialized in human resources within the BPO/IT sectors, with a focus on talent acquisition, employee development, employer branding, and designing growth initiatives. Known for adaptability in fast-paced environments and a strong commitment to transparency, honesty, and ethical practices. Passionate about driving continuous improvement and creating meaningful, authentic experiences for employees through effective HR processes.
Led talent acquisition strategies that supported the company growth, meeting hiring goals for fast-paced, international client environments. Developed and rolled out performance review and career development frameworks, enhancing role clarity, progression, and retention. Designed and implemented engagement initiatives—such as milestone recognition and pulse checks—boosting team satisfaction and visibility. Navigated sensitive organizational changes, ensuring seamless handovers and sustaining team morale. Advised leadership to align people strategies with business objectives, driving impact across recruitment, retention, and culture initiatives.
Planned and executed recruitment and development initiatives to fill open positions on time. Oversaw team performance considering processes of the area and expectations of our internal client. Tracked turn-over rate and its impact on the WFM plan. Measure and follow up on KPIs and metrics to guarantee compliance. Structure and tracked budget execution of the area. Provide feedback on onboarding, succession planning, and wellness activities.
Carried out activities to attract fitting bilingual talent. Assigned tasks to bilingual recruiters and specialists team Attended and assisted in regular meetings to plan current and future requirements. Request tech equipment delivery to new hires (WAH). Scheduled home visits and background checks.
Analyzed job description of requested positions and the required profile. Post openings through the chosen recruitment channels Schedule and evaluate psychotechnical tests for applicants Conduct bilingual interviews and assess the skills of candidates Execute end-to-end internal promotion process
Filed reports about applicants for each filled position. Managed documents of the files of each collaborator. Structured and application of onboarding programs (new hires). Designed training programs for operational and administrative staff based on the parameters provided by the department's management. Assisted in work well-being programs. Followed-up compliance with SENA quota.