Leesburg, Virginia, United States
Motivated, results-oriented leader bringing over 19 years of experience. Customer-focused leader that ensures customer needs and inquiries are addressed in a timely manner, while adhering to rules and regulations. Performs duties in an organized approach and “does what it takes to get the job done.” Experience includes marketing, public relations, account management, and customer service. Additional areas of strength related to this position include the following: • Successful trainer • Customer focused • Attention to details • Team player • Strong communicator • Organized
• Responsible for research, writing and editing. • Develop written materials which transmit information concerning the nature and purpose of the organization’s program, projects and items of concern to the general public • Provide ongoing services to managers, field representatives and TSA employees to include news media clippings and gathering information from external contacts to include discussing customer concerns • Compile daily reports in a timely manner • Daily interact with the media either by phone or email, and also after non-business hours when sharing the responsibility of being on-call. • Develop and maintain a relationship with point of contacts from various departments within the organization • Manage the TSA Speakers Bureau.
• Responsible for serving as the primary point of contact for all airport stakeholders and customers. • Coordinates VIP/Special Movements moving through the airport and works closely with high level government agencies. • Escort VIP’s, delegations, tours and large groups through the security checkpoint. • Performs various customer service administrative functions, including working with spreadsheets, with a strong attention to detail. • Specialize in assistance with programs such as TSA Cares, World War II Honor Flights, Military Severely Injured and Wounded Warrior Programs.
• Design and instruct a variety of fitness classes • Provide motivation and encouragement to students
• Design and instruct a variety of fitness classes • Provide motivation and encouragement to students
• Responsible for ensuring passenger’s safety and security at a busy international airport in the Washington DC area. • Inform passengers of security rules • Present information necessary to passengers regarding pat-down procedures and acceptable carry-on luggage contents • Enforce rules and regulations regarding air travel; comply with policies and procedures to ensure safe air travel • Gather information from fellow officers and passengers to quickly make decisions and communicate effectively to ensure the screening process in moving along efficiently and timely, along with continuing to comply with security policies and procedures
• Enter data and prepare reports • Receive and submit schedule information and schedule swaps • Train new flight attendants by conducting Initial Operating Experience, which includes demonstrating each task and then observe flight attendants' behaviors as they perform each task, evaluate new flight attendants, provide feedback, and submit evaluations to superiors, along with recommendation for sign-off • Interpret and apply certification procedures, policies, and regulations related to flight attendant procedures, techniques, and practices; remain current on all changes to regulations; fulfill all related responsibilities on each flight; meet all requirements necessary to maintain flight status/license • Possess expert knowledge of FAA rules and regulations; evaluate information and situations in order to present information about regulations to passengers in a professional manner so they can understand and comply with the policies • Enforce regulations on a daily basis to make sure that no mishaps occur on assigned flights; address all potential violations in a timely and effective manner • Trained on the Saab 340 and the Q 400 aircraft in safety and emergency procedures and emergency equipment