Melbourne, Victoria, Australia
- Shaped and delivered omni-channel fulfilment experiences across Click & Collect, Endless Aisle, and Store to Door as part of Mecca’s Connected Retail program. - Acted as a key retail SME on the Loyalty Transformation program. - Supported the delivery of core in-store technologies including POS upgrades. - Led the MVP development of a custom-built clienteling app to empower team members with rich customer insights and personalised service tools.