Karl Windrot

Head of Operations at Petbuddy Group

Greater Stockholm Metropolitan Area

About

Experience

  • Head Of Operations at Petbuddy Group
    Sep 2020 - Present · 6 yrs

  • Glossybox Nordics / The Man Box Nordics (4 yrs 2 mos)
    • Head of Operations & Customer Experience
      Sep 2017 - Sep 2020 · 3 yrs 1 mo

      - Managing the overall logistics and operations strategy (Partner 3PL), and driving projects to develop our supply chain and customer experience. - Plan, oversee and execute monthly packing/shipping processes. - Developing our shipping procedures, as well as managing the relationships with our shipping providers. - Responsible for the customer journey from payment to delivery - as well as customer service. - Member of the Nordics Management Group.

    • Operations Manager
      Aug 2016 - Sep 2017 · 1 yr 2 mos

      - Managing the overall logistics and operations strategy (Partner 3PL), and driving projects to develop our supply chain and customer experience. - Plan, oversee and execute monthly packing/shipping processes. - Developing our shipping procedures, as well as managing the relationships with our shipping providers. - Responsible for the functionality of payments on the website. - Member of the Nordics Management team.

  • Incident/Support Communications Responsible at Bisnode
    Feb 2015 - Aug 2016 · 1 yr 7 mos

    Responsible for all communication processes in regards to incidents and client support matters. - System owner for our incident notifications system, as well as responsible for processes and training of fellow colleagues in regards to the incident support-structure, - Managing projects in regards to developing our processes as well as our support of products.

  • Sales Associate at Misys
    Mar 2014 - Feb 2015 · 1 yr

    Misys is at the forefront of the financial software industry, providing the broadest portfolio of banking, treasury, trading and risk solutions available on the market. With 1,800 customers in 120 countries our team of domain experts and partners has an unparalleled ability to address industry requirements at both a global and local level.

  • Sales Consultant at IP-Only
    Jan 2014 - Mar 2014 · 3 mos

    IP-Only was founded in 1999 and from the start, the business has been built upon the conviction that Internet and IP are the basis for all forms of communication. Over time, the company has collected expertise and employees with knowledge and experience of building and operating a complete, modern infrastructure consisting of fibre networks, data centres and technical service platforms.