About
User Research leader and educator with extensive experience building and growing high-performing research teams. Background in research for games, enterprise services, and consumer apps, with delivery on various platforms, including web, mobile devices and game consoles. Innovator, author and educator on advanced research techniques.
Specialties: Expertise in player research, combined research methods, measuring digital experience quality, mentoring and teaching.
Experience
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Clinical Professor of Practice at SMU Guildhall
Aug 2024 - Present · 1 yr 11 mos
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Head of Customer Insights at Amazon Business
Jan 2023 - Jul 2024 · 1 yr 7 mos
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Expedia Group (3 yrs 9 mos)
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Sr. Director, Experience Design Research
Sep 2020 - Jan 2023 · 2 yrs 5 mos
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Sr. Director, UX Research
May 2019 - Sep 2020 · 1 yr 5 mos
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HomeAway.com (2 yrs 11 mos)
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Sr. Director of Customer Insights
Jun 2018 - May 2019 · 1 yr
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User Experience Research Director
Jul 2016 - Jun 2018 · 2 yrs
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Senior User Research Lead at Microsoft Studios
2013 - 2016 · 3 yrs