San Francisco, California, United States
I enjoy finding fraud, stopping fraud and helping to build systems to stop more fraud with a speciality in identity theft! I am an (anti) fraud professional. Experienced Fraud Fighter of 5+ years working in the industry with a successful history of working in the financial services industry. Skilled in Fraud Claims, Fraud Detection, Financial Services Fraud, Fraud Operations, E-commerce, Chargebacks, Contact Centers.
Regularly review suspicious account activities, spot trends and identify links to deter fraud and credit risk. Research and resolve risk events stemming from process breakdowns. Develop and monitor action plans to address risk escalations. Influence development of risk models and review procedures.
• Effectively screen purchases in real time and make sound business decisions to prevent fraudulent transactions for goods and products. • Monitor, review and block electronic account and transaction data for suspicious activity and possible fraud. • Review, investigate and track suspicious activity for multiple payment methods including credit cards, PayPal, Direct Debit and wire transfers originating worldwide. • Respond to chargeback and retrieval inquiries through Chase Paymentech, American Express and PayPal • Analyze trends, communicate fraud/security threats to management, and provide recommendations for loss mitigation as needed. • Demonstrate sound performance in key metric areas for measuring the success of fraud detection strategies, approval rates and individual team member performance.
• Responsible for taking inbound calls from clients and customers throughout the world • Fast paced call center environment while providing customers with a polite and friendly demeanor, reliable and consistent phone presence with excellent service via phone • Data management and collection including personal information and payment processing • Continual updating of company and client information for improved service and performance