Karl Ernest

Client Manager for NielsenIQ

New York City Metropolitan Area

About

Experience

  • NielsenIQ (6 yrs 10 mos)
    • Client Manager
      Jan 2023 - Present · 3 yrs 7 mos

      • Manage categories as the lead contact working collaboratively with client teams • Craft stories from conception to delivery, including business annual reviews across business units • Mentor analysts by managing timelines and assisting in delivery of their projects • Collaborate on Thought Leadership projects within the Beauty Industry • Assist in new business proposals for prospective international clients

    • Associate Client Manager
      Oct 2019 - Jan 2023 · 3 yrs 4 mos

      • Held weekly office hours to assist brand team associates • Managed NielsenIQ data delivery and updates for internal Tableau tool • Collaborated with CBI and brand teams to answer specific business questions leveraging NielsenIQ data • Communicated with the offshore team about ongoing reports and database updates

  • Analytics Consultant at Customer Experience Solutions LLC
    Apr 2017 - Dec 2019 · 2 yrs 9 mos

    • Interpret survey data and produce benchmark reports for clients • Create comprehensive spreadsheets of potential new clients with their contact information • Communicate with Public Relations companies on behalf of the business

  • Customer Insights Manager at A.P. Moller - Maersk
    May 2019 - Sep 2019 · 5 mos

    • Designed surveys to better understand customers’ needs and pain points • Interviewed internal stakeholders to identify key opportunities and gather business intelligence • Pulled reports in Salesforce to identify appropriate customer contacts

  • Client Services Analyst for Nestlé Waters at Nielsen
    Apr 2018 - Apr 2019 · 1 yr 1 mo

    • Create insight decks that provide deep dives into both Nestlé brands and competitive brands • Present category and brand insight decks to clients • Train Nestlé team in Nielsen databases and assist with questions, as needed • Utilize a variety of databases to successfully answer client queries

  • Marketing Coordinator at Outstanding Pet Care
    Jan 2017 - Apr 2018 · 1 yr 4 mos

    • Analyzed digital reports • Compared pricing to help clients understand their individual market and competitors • Created PowerPoint presentations for webinars and client meetings