Denver Metropolitan Area
I operate at the intersection of talent acquisition and recruiting operations, building scalable hiring systems that enable high-growth organizations to hire efficiently and effectively. With experience across retail, tech, and aerospace environments, I have helped scale recruiting functions by improving processes, strengthening cross-functional coordination, and bringing structure to fast-paced hiring environments. I am known for combining strong execution with a systems-oriented mindset, ensuring teams can move quickly without sacrificing quality. My work focuses on designing repeatable, scalable processes that support recruiters, empower hiring managers, and create a seamless candidate experience from first touchpoint through onboarding. From managing complex interview logistics to optimizing workflows and driving operational improvements, I approach every challenge with a focus on clarity, efficiency, and continuous improvement. I thrive in environments that value accountability, collaboration, and momentum, and I am energized by the opportunity to build the infrastructure that enables teams to grow. I am particularly interested in opportunities focused on scaling recruiting operations, process design, and building high-impact hiring systems in complex, technical environments. I hold a Bachelor’s Degree in Business Marketing with a minor in Strategic Communication.
Drive recruiting operations for a rapidly growing aerospace and defense organization, strengthening hiring infrastructure, optimizing workflows, and enabling scalable talent acquisition across distributed teams. Partner with recruiters, hiring leaders, HR, and cross-functional stakeholders to deliver operational consistency and an elevated candidate experience while supporting organizational growth. Key Impact • Built foundational recruiting processes, playbooks, and SOPs that improved team efficiency, standardized interview practices, and strengthened hiring alignment. • Trained and onboarded new recruiting coordinators, establishing operational standards and accelerating team readiness. • Lead complex interview operations across locations and functions, successfully supporting high-volume hiring with precision and strong stakeholder communication. • Implemented interviewer enablement resources and structured feedback mechanisms to drive evaluation consistency. • Enhanced ATS workflows and data practices to improve pipeline visibility and support more informed hiring decisions. • Contribute to recruiting analytics and continuous process improvements that help reduce time-to-fill and optimize the candidate journey. • Act as a trusted operational partner, balancing high-volume execution with strategic improvements that increase recruiter capacity.
*Owned end-to-end interview coordination across a high-volume requisition portfolio, supporting multiple business lines within Amazon and ensuring a seamless candidate and interviewer experience * Managed complex, global scheduling across multiple time zones, optimizing speed, accuracy, and calendar efficiency while maintaining a high bar for candidate experience * Operated within defined recruiting SLAs and service level goals, consistently delivering against turnaround time, scheduling accuracy, and stakeholder satisfaction metrics * Built and executed scalable coordination mechanisms, improving scheduling workflows and reducing friction across recruiting and hiring teams * Led organization-wide initiatives by creating dedicated working teams and developing training programs, resulting in measurable month-over-month improvements in key recruiting KPIs * Partnered cross-functionally with recruiters, hiring managers, and interviewers to drive alignment, streamline communication, and ensure consistent execution of hiring processes * Leveraged data and reporting to track coordination performance, identify gaps, and implement process improvements to increase efficiency and throughput * Contributed to continuous improvement efforts by auditing workflows, standardizing best practices, and enhancing operational consistency across teams * Maintained a high bar for operational excellence by balancing speed with quality, ensuring compliance with Amazon hiring standards and candidate experience expectations * Demonstrated ownership and bias for action by proactively resolving scheduling conflicts, mitigating risks, and driving solutions in a fast-paced, high-demand environment
* Led people and store operations for Amazon Specialty Retail (Amazon Books, 4-Star, Pop-Up), owning performance across customer experience, labor, and operational execution in a multi-format environment * Delivered a Best Employer experience aligned to Amazon Leadership Principles, maintaining Top 25% Connections scores in Job Satisfaction and Manager Effectiveness through structured engagement and feedback mechanisms * Owned labor planning and productivity, managing headcount, scheduling, and labor hours to meet demand while optimizing cost, throughput, and service levels * Established and executed performance management mechanisms, including weekly business reviews (WBRs), deep dives, and ongoing coaching cadences to inspect and improve performance * Built and maintained reporting frameworks to track KPIs such as productivity, labor efficiency, and customer experience metrics, enabling data-driven decision-making * Identified performance gaps through metric inspection and implemented corrective actions, driving continuous improvement in team output and operational consistency * Partnered cross-functionally with regional and corporate stakeholders to standardize processes, drive alignment, and scale best practices across store formats * Led talent lifecycle management (hiring, onboarding, development, and performance), strengthening leadership bench and improving internal mobility * Translated high-level business goals into clear, actionable team-level inputs, ensuring consistent execution against enterprise priorities * Presented operational performance and insights in WBRs, MBRs, and QBRs, influencing leadership decisions and driving accountability at all levels
* Directed multi-department operations within a high-volume retail environment, managing a workforce of 100+ and driving performance across sales, service, and operational execution * Increased Net Promoter Score (NPS) by 22% by implementing structured, guest-centric service frameworks and aligning team behaviors to measurable experience outcomes * Translated business performance data into actionable operational strategies, improving conversion, productivity, and overall department performance * Built and scaled high-performing teams through structured hiring, onboarding, and coaching programs, strengthening talent pipelines and internal mobility * Led workforce planning and labor optimization efforts, balancing staffing models with demand to maximize efficiency and service levels * Standardized operational processes across merchandising, inventory, and service execution, improving consistency, scalability, and overall store performance * Partnered cross-functionally with senior leadership to execute enterprise initiatives, align on priorities, and drive business outcomes at scale * Managed end-to-end operational workflows, identifying inefficiencies and implementing process improvements to streamline execution and reduce friction * Leveraged data and reporting to monitor KPIs, identify trends, and inform strategic decision-making across departments * Fostered a culture of accountability, continuous improvement, and performance excellence through clear expectations, feedback loops, and leadership development
* Directed full-store operations with accountability for revenue, profitability, and talent performance, consistently outperforming sales plans and company benchmarks * Delivered top 10% company-wide sales performance for three consecutive years by driving disciplined execution, data-backed decision-making, and a high-performance culture * Built, developed, and retained elite sales teams through strategic hiring, rigorous coaching, and performance management, elevating overall store productivity and results * Leveraged deep analysis of P&L, sales trends, and payroll to optimize labor spend, maximize margin, and identify growth opportunities * Translated complex business metrics into clear, actionable behaviors, driving measurable improvements in conversion, average transaction value, and client retention * Owned client experience strategy, cultivating a high-value, loyal customer base that fueled repeat business and sustained revenue growth * Executed revenue-driving initiatives across merchandising, operations, and team development to consistently exceed financial targets * Selected as a Regional Trainer to scale impact beyond a single store, leading multi-location training initiatives and standardizing best-in-class sales and operational practices * Influenced district and regional performance by partnering with senior leadership to align store execution with enterprise-level strategies * Engineered operational efficiency through disciplined payroll management and resource allocation without compromising sales performance or customer experience
* Orchestrated end-to-end recruiting and onboarding operations, ensuring a seamless candidate-to-associate transition and positive first-day experience * Executed high-volume personnel actions across HRIS and payroll systems with precision, maintaining strict compliance and data integrity * Partnered with store leadership to plan and deliver high-impact employee events and engagement initiatives that strengthened team culture * Owned accounts payable and expense workflows, including invoice processing and associate reimbursements, ensuring timely and accurate financial operations * Served as the primary point of contact for SAP Concur, streamlining expense reporting and supporting leadership with financial oversight * Managed procurement and inventory of operational and marketing supplies, optimizing cost control and ensuring uninterrupted store operations * Administered Workers’ Compensation and leave of absence processes, maintaining compliance while supporting associate needs * Delivered front-line operational support by managing high-volume communications systems and ensuring efficient call routing and issue resolution * Drove accuracy and compliance in retail and wholesale automotive transactions by auditing deals, managing contracts, and maintaining complete documentation * Led end-to-end processing of auction and dealer transactions, including title resolution, payoffs, and funding documentation, reducing delays and ensuring deal completion * Managed cash handling operations, including deposits and safe controls, with strict adherence to security and loss prevention standards * Oversaw DMV title and registration processing, ensuring full compliance with state regulations and timely customer delivery * Trained and mentored Business Office Associates and cross-functional teams, elevating process consistency, efficiency, and overall team performance