London Area, United Kingdom
Experienced housing professional with a demonstrated history of working in the construction and property industry. However looking for new opportunity’s in social housing. Confident in various skills such as Customer Service, Office 365, Communications, repairs, Problem Solving and Project Management with a Bachelor of Arts - BA hons focused in Music industry management from University of West London.
I managed the Complex Case Team, which consisted of two Housing Officers within one business region, ensuring resources are effectively directed to high‑risk patches and that service delivery remains resilient. I lead service recovery for complex and high‑profile cases, including safeguarding, ASB, abandonment, succession, and other complex issues. I gave support in key regional performance priorities and deputise for Housing Managers when required. I also provided training and coaching to new starters and offered vital operational support to Regional Managers and frontline teams across the business.
Level 4 Housing Officer overseeing complex and high‑risk casework across the region. I provide specialist support to Housing Officers on safeguarding, ASB, decants, abandonment, and succession cases, while also covering vacant patches when required. I manage and resolve high‑risk and sensitive cases, ensuring strong outcomes for residents and the organisation.
Resolve outstanding actions from fire risk compliance programme in line with company policy. Visit local housing in NHG portfolio acting as landlord representative and ensuring all common areas are clear of fire risk and obstructions.