Böblingen, Baden-Württemberg, Germany
Experienced Strategic Planning with a demonstrated history of working in the information technology and services industry. Skilled in Requirements Analysis, Sales Operations, Quality Management, IT Service Management, and English. Strong business development professional with a Diploma (FH) focused in WI from Fachhochschule Furtwangen - Hochschule für Technik und Wirtschaft.
Project Manager for Partner Program & Partner Portal
Project Manager role for the new SalesForce Partner Portal. MOC, Content Management & Structure setup.
Key Achievement: 2015 President’s Quality Award - the President’s Quality Award (PQA) is our company’s premier annual recognition for groups, organizations or teams that demonstrate highest level of commitment to customer and partner focus and quality experience. Portal strategy including team goal setting, annual objectives and upcoming projects. Prioritize projects, set timelines, identify and assign resources, and manage schedules and budgets to project requirements. Oversee regular portal audits. Drive and maintain project leadership deliverables. Oversee process and training maintenance review process. Drive and maintain project leadership deliverables. Assist managers in resource management, including creating new reqs, SOWs, PO, job postings, assisting in hiring and onboarding of FTE and contractors.
- Worldwide Partner Training coordination for the new HP Unison Partner Portal - Worldwide Translation coordination and process definition for the new HP Unison Partner Portal for 24+ languages.
worldwide Contact center, Deployment, Operations & Support: Definition of the timeless business process Architecture. Process & Asset standardization across all Regions. Implementation of a standardized worldwide Ticket Management and reporting Tool. Implementation of Live Chat Support. Call eradication. Strong linkage with all regions. Industry Benchmark. worldwide eCommunication: e-Communication Process & Asset standardization across all Regions. Implementation of a new standardized worldwide e-Communication and reporting Tool.
EMEA Sales Support, Partner Contact Center: Responsibility for the operations of the 1st level support and Partner Welcome Desk & transition to Barcelona hub.