Egypt
Experienced Senior Pre-Sales Engineer with a demonstrated history of working in the telecommunications industry. Skilled in Mobile Telecommunications System technology , Business & Operation Support System (BSS) & (OSS), Network Design, and Networking. Strong information technology professional with a Bachelor’s Degree focused in Electrical, Electronics and Communications Engineering from Helwan University Cairo.
-Work as senior systems engineer at operation subsystem. - HW/SW operation, maintenance, Installation and configuration of Tektronix ATCA "Advanced Telecommunications Computing Architecture" System signaling based monitoring for SS7, GSM, GPRS, UMTS and IP networks which gives real-time/historical performance management and quality of service "QoS" reporting. - I am leading a team of system engineers handling technical customer support of Vodafone Egypt, Mobinil, Telecom Egypt and other mobile & land line operators outside Egypt. - I was assigned for different projects in: Libya “libyana” Greece “OTE” Algeria “Wataniya” Senegal “Sonatel” UAE “Etisalat” - Planning new installations and the field trials abroad, starting from building the project plan, customer kick off meeting and working on project implementation till running acceptance testing. - Managing the team quality of service through following up the team response to the customer tickets - Ensure with management that planning is in place to identify high potential candidates, mentor and follow up on development to provide succession planning within the team - Helping mobile operators in getting out KPIs from the monitoring system and troubleshooting the links status & traffic problems - Good knowledge of UNIX operating system. - Working on server’s installation, swap and upgrade - Installation of Solaris operating system and Oracle 10 & 11
Work as a system engineer in the Electronic Assembling Department in Arab International Optronics in Egypt. Responsible for assembling and configuration of the following: - Simulator systems - Solar systems - Integrated video systems - Stadium score boards - Day & night vision sight (DVS/NVS) - Personal computers and installation of the operating system
- Support sales team, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the sales manager. - Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm. - Adapts solutions, as necessary, to ensure appropriate support. - Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements. - Effectively handle all presales duties such as demo presentations, proof of concept, RFI/RFP and assist in the technical sales process. - Actively participate in post-sales technical inquiry as a solution consultant. - Perfectly delegate tasks to junior pre-sales engineer and help them to accomplish their goals. - Relate latest technology to business propositions. - Provide hand’s-on training to different teams at different telecom operators on both products and technology topics - Present, propose and design solutions for operators in the OSS/BSS telecom sector: - Tektronix/Netscout – Telena - RaiseCom - JDSU/VIAVI - Affirmed Networks - SUBEX Reference projects: • Vodafone Egypt. • Orange Egypt • Telecom Egypt • And others outside Egypt “ Libya, Greece, UAE, Ethiopia and Senegal”