Greater Edinburgh Area
I am Karen Souza, a Senior Inclusive Innovation Communities Partner at Innovate UK Business Connect, driving transformative initiatives to cultivate inclusive and forward-thinking innovation. With a robust background spanning over a decade in hospitality and a leadership role in business support, my strategic insights empower organisations to harness the full potential of diverse talent. I have positioned myself as a pivotal advocate for inclusive innovation, combining a deep understanding of industry dynamics with an unwavering commitment to equity and growth. Renowned for my pragmatic approach and my motto of keeping things simple, I leverage my extensive life experiences to foster an environment where innovation thrives through inclusivity.
Building relationships with clients Communicating with other departments Producing written confirmations and quotations to clients Team member recruitment Communication within the team Supervise department productivity Compile month end reports Taking C&E team members through the C&E review process Attend weekly BFM Attend Balance Scorecard Reviews taking a lead role in promoting the successes of the sales team. Weekly and monthly C&E Forecasts Manage the C&E demand calendar and control the C&E pricing yielding rates where possible and applying distressed pricing where necessary. Manage the C&E Sales Diary to maximise opportunities Seek to find new opportunities to gain additional revenue at every eventuality Analyse the C&E business and work to fill in gaps Attend monthly Cluster Commercial Focus Meeting Have a close knowledge of our top C&E producers Drive a sales culture within the department Have full knowledge of our competitors Generate new C&E business through pro-activity and good relationship with the Sales Manager Manage both the in house reservations team and conference and events sales team. Attend Daily conference call with our revenue management team located in Watford to maximise our occupancy and rates to maintain our yield premium. Daily reporting on C&E risks and opportunities with detailed analysis on our current and future business trends. Deliver results on high value enquiries and opportunities. Achieved success in 2011 contracting an allocation worth £700k+. Leading the team to be talented individuals and generating creativity to enhance their skills and achieve results. Regular focus on E-commerce and driving our online exposure and updating web content. Attend regional conferences and workshops as required. Keeping regular contact and build good relationships with regional sales people. Implementation of new systems and training. Utilising Hilton Tools such as C&E Analysis Tool, Revenue Conversion Tracker etc