Bogota, D.C., Capital District, Colombia
I am an International Business graduate with over 4 years of experience working in project coordination, executive support, and client operations in fast-paced and multicultural environments. Throughout my career, I have supported leadership teams, coordinated cross-functional initiatives, and managed client-facing processes while maintaining high service standards and operational efficiency. I enjoy bringing structure to complex workflows, improving processes, and ensuring that teams stay aligned and deliver results on time. ✨ What I bring to the table: Strong experience in coordinating projects and supporting execution from planning to delivery Hands-on experience with CRM systems, KPI reporting, and SLA-driven environments Ability to manage high-volume operations while maintaining quality and efficiency Effective communication across teams, stakeholders, and clients I am interested in roles where I can combine: 📌 Project coordination 📌 Executive support 📌 Client operations and process improvement Currently, I’m looking for opportunities where I can contribute to organizational efficiency, support strategic initiatives, and continue growing in operations-focused roles within international or remote environments.
- Provide executive and administrative support to leadership, managing complex calendars, scheduling, and prioritization of tasks in a fast-paced consulting environment. - Coordinate cross-functional projects, ensuring alignment between stakeholders, teams, deadlines, and deliverables. - Track project progress, monitor timelines, and support reporting to ensure on-time completion of tasks. - Optimize internal workflows using automation and AI tools to improve operational efficiency and communication. - Conducted data validation and accuracy checks across team member records and internal systems to ensure adherence to compliance standards and deadlines. - Used tools such as Odoo, Jira, Confluence, and Google Workspace for project tracking and coordination
- Managed and uploaded case documentation and USCIS receipts with high accuracy - Supported back-office operations and document control processes
- Supported attorneys in the preparation and submission of immigration applications, ensuring accuracy and compliance. - Drafted and reviewed legal documentation (USCIS, DOL, FBI forms, affidavits, support letters) with high attention to detail. - Managed case files, deadlines, and calendars to ensure timely submissions and compliance with immigration regulations. - Coordinated with internal teams to track case progress and meet deadlines across multiple cases simultaneously. - Maintained organized documentation systems and ensured data accuracy across platforms. - Used CRM and project management tools including Salesforce, Monday.com, and Google Workspace
- Delivered customer support via chat, email, and back-office systems in English and Spanish for a global travel platform. - Managed high-volume ticket queues while maintaining quality and SLA compliance. - Created and maintained KPI reports to track team performance and identify improvement opportunities. - Acted as Team Lead backup, serving as point of contact (POC) and supporting team performance and operations. - Provided coaching and mentoring to peers using data-driven feedback methods. - Used tools such as Tableau, Looker, HubSpot, Okta, and CRM platforms
- Provided multi-channel customer support (calls, chat, email) for financial services clients. - Managed account inquiries, issue resolution, and customer education in real time. - Maintained high customer satisfaction and service quality standards across all channels. - Recognized for outstanding performance and invited to quarterly recognition events twice. - Supported onboarding and training of new team members. - Handled ticketing systems and backend tools for issue tracking and resolution.