Greater Reading Area
Account Manager for Oxfam (GB), I have the responsibility and accountability for leading and developing a team of ISS Facility Services people in addition to ensuring that the Commercial management of the FM contract is maintained. To ensure standard of service delivery in line with agreed service levels, together with Financial accountability Identifying and developing business opportunities.
Senior Implementation Manager overseeing the implementation of various contracts within the London/Home Counties Areas i.e.T- Mobile/Transport of London/Brentcross Shopping Centre. Regional Manager to the Probationary Services group of properties for the South & South West, overseeing the full facilities management of the contract. Responsible for successfully delivering both soft and hard services, compliance of the buildings and ensuring the service meets the required outputs and to exceed customer’s expectations whilst operating profitable and competitively at all times. I had four Senior/Service Managers who reported directly to me running a team of 50 Facilities Staff.
Implementation of National Contracts within programme and with no exposure to the client’s business. Completed a tendering project which included moving from a 5 million pound per year catering contract down to a ‘nil’ subsidy’ contract within 6 – 12 months. Monitor and control performance against requirements of any service level agreement. Carrying out audits ensuring conformance to local procedures. Evaluate consolidated performance of National service providers against service levels/KPI’s and contractual and highlight any non-conformance on a timely basis. Monitor financial performance of the National service against operational budgets and highlight any non-conformance on a timely basis. All contracts are operated on an ‘Open Book Policy’. Contribute towards contract development with a value management and continuous improvement philosophy.