Medellín, Antioquia, Colombia
I manage and upload content on social media, respond to all messages and comments, and assign qualified leads to agents. I ensure consistent engagement and smooth communication between the community and the team.
I contacted potential clients, gathered key information, and qualified leads based on their immigration needs. I explained the value of our legal services and successfully converted qualified leads into paid consultations with the attorney. I maintained accurate records in the CRM system and ensured a smooth transition to the legal team while providing excellent customer service and building trust with prospective clients.
I managed client appointments, engaged with potential clients, and maintained records using CRM software. I ensured efficient scheduling, boosted customer satisfaction, and supported sales growth with professionalism and attention to detail.
I was in charge of making calls to consumers that are interested in buying, renting, or selling a house in the USA. I collect some information, and then I put them in contact through a warm transfer with a realtor.
I was in charge of checking some loads and calling the carriers that worked for us. I needed to make sure that the driver made it on time to the destination and that everything was okay with the load. I needed to communicate if anything happened to the driver or the truck to our account managers. In another account, I was part of the accounting department, making sure that the payments were received and verifying the date of the check and the day that it would be issued to our account.
I was in charge of providing customer service through phone or chat to customers that contacted us. I created processes related to the company that the client requested. Active listening will provide the customer with a better experience. I had to deduct some products or make refunds if necessary.