United Kingdom
Product management professional with extensive experience delivering innovative and user-focused solutions across Digital Employee Experience (DEX), GenAI, Incident Management, cybersecurity, and financial services. Focused on leveraging customer insight, team leadership, and AI-driven analytics to align product direction with user experience goals. Committed to fostering cross-functional collaboration and mentoring emerging product managers to establish agile best practices and ensure on-time delivery. Passionate about creating intuitive, data-driven digital products that drive measurable outcomes and enhance usability in global markets.
Lead strategic initiatives defining long-term product direction for TeamViewer’s DEX platform, improving usability by 28% and adoption by 45%. Partner cross-functionally with engineering, UX, and analytics to deliver data-driven enhancements that reduced MTTR by 32%. Champion AI-driven insights to predict performance issues, improving detection accuracy by 18%. Mentor junior PMs and establish agile best practices, maintaining a 95% on-time release rate.
• Developed and launched a new digital product, resulting in an 8% increase in customer satisfaction ratings • Crafted and executed a strategic product roadmap aligning with company objectives, resulting in an impressive 75% surge in product adoption rates • Spearheaded initiatives to drive continuous improvement in product management processes, leading to a 30% reduction in time-to-market for new product releases • Initiated a data-driven decision-making process that led to $500K in savings on marketing expenses annually • Fostered a culture of collaboration and knowledge sharing across product management, engineering, sales, and customer support teams, enhancing overall product effectiveness • Successfully built and led a team of product managers, fostering a culture of collaboration, innovation, and accountability
• Created and implemented a tactical plan for the Publisher and Narrative Manager offerings, ensuring alignment with FactSet's goals, resulting in a 34% increase in product satisfaction among key clients • Fostered strong relationships with clients, conducting regular feedback sessions and user interviews to gather insights and drive product improvements resulting in a 25% reduction in customer support tickets and a 30% increase in customer retention rates • Collaborated closely with engineering, design, sales, and marketing teams to ensure alignment of product development efforts with business goals • Identified and resolved bottlenecks in the product development lifecycle, improving team efficiency and productivity by 55%
▪ Gathering business requirements from stakeholders and existing applications and groom them as user stories ▪ Participate in product meetings with internal and external stakeholders ▪ Work with Knowledge Management team to help write documentation as well as internal and external client communications ▪ Identify and respond to business demand for new initiatives and enhancements to analytics solutions ▪ Developing test plans on new feature releases ▪ Work with engineers to fix bugs, test enhancements, and manage releases, client migrations, and system integrations
• Worked with internal and external stakeholders to capture product objectives and requirements • Business scope and value for each proposed requirement • Creating end-to-end user stories for specific product features including workflow requirements, process mapping & optimization, system integration requirements, reporting metrics, system delivery and design recommendations • Participate in product meetings with internal and external stakeholders • Lead team to improve planning and efficiency