Delhi, India
Technical Support Engineer and Spanish Language Specialist with over 3 years of combined experience in technical support and language services. Experienced in incident resolution and recovery, ticket management and closure, coordinating with infrastructure and application teams, facilitating bridge calls for critical and high-priority incidents, and promptly escalating customer complaints when required. I bring more than 3 years of expertise in Spanish language moderation, translation, interpretation, proofreading, content validation, localization, and cultural consulting. Recognized for delivering accurate, high-quality language solutions, collaborating effectively across cross-functional teams, and ensuring seamless communication while maintaining exceptional service standards.
Responsible for delivering comprehensive technical support for cloud-hosted applications (AWS, Azure, Google Cloud), including the investigation and resolution of incidents, service requests, and performance issues. Collaborate closely with cross-functional technical teams to troubleshoot complex problems and implement effective solutions. Ensure the stability, security, and optimal performance of cloud environments, with a strong focus on providing high-quality support to Spanish-speaking clients.
• Translate and localize English-language articles into Spanish for online publication. • Ensure linguistic accuracy, cultural adaptation, and SEO optimization for improved audience engagement. • Assist in the publishing process by preparing and uploading translated content to the website, maintaining quality and editorial standards.
• Monitor and moderate content on YouTube to ensure adherence to community guidelines. • Translate and assess Spanish-language content for policy violations. • Collaborate with internal teams to address flagged content and resolve disputes efficiently. • Maintain high accuracy and attention to detail across diverse content categories.
• Provided customer support in Spanish, addressing and resolving client concerns. • Delivered effective solutions while maintaining a high standard of customer satisfaction. • Recorded customer interactions and feedback accurately for quality monitoring.