Delhi, India
Working as Assistant Platform manager. - Oversee daily platform operations to ensure smooth customer experience and timely order processing. - Coordinate with cross-functional teams to improve platform efficiency and user engagement. - Monitor performance metrics and implement process improvements. - Maintained and organized multiple sheets on a daily basis to streamline processes and enhance overall team efficiency.
Managed customer issues directly and through ticketing systems, ensuring high satisfaction rates. - Oversaw goods delivery (washing machines, LEDs, and other electronics) from storage to retailer delivery. - Maintained stock records and coordinated with suppliers and warehouse teams. - Managed billing and documentation for all goods transactions.