Greater Boston
∙ Accomplished international communications, marketing, media, and sales professional with significant global experience across industries including sports, events, entertainment, fashion, travel, hospitality, food, and beverage. ∙ Dynamic leader and team player, accomplished in client relationship development, team and program management, and sponsorship and event marketing. ∙ Skilled at liaising across complex organizations and forging strong partnerships with internal and external stakeholders—with particular comfort and ease of interaction in relating to global C-level executives and high-capacity individuals. ∙ Exceptional communication and presentation skills and proven ability to see the big picture and problem-solve by engaging a broad range of diverse, multicultural audiences, crossing borders of nationality, culture, age, and industry. ∙ Extensive professional and personal international travel encompassing both long- and short-term visits to Asia and Oceania, Europe, and North America. Thorough knowledge of international business practices and deep understanding of foreign cultures from experience living and working abroad for extended periods. Long-term immersion and first-hand experience in both multinational and local foreign organizations while overseas. Blended East-West background from growing up in the US prior to more than ten years abroad. ∙ Fluent in Japanese, with basic abilities in Chinese, French, Spanish, and Russian.
Lead team in exceeding group sales goals in cross-functional hybrid account management role encompassing sales, marketing, service, and customer success. Generate return travelers and repeat business by marketing and nurturing client relationships.
Promoted 3X within first six months to most senior sales team.
Certified Design Specialist overseeing and managing relationships and new business development in partnership with food, hospitality, and design clients. Consistently exceeded sales goals and maintained outstanding customer service through developing exceptional client relationships, activating marketing plans, creating high-impact visual merchandising designs and displays, and producing interactive events, including culinary classes, demonstrations, and tastings. Coached and developed new employees, exhibiting leadership and teamwork. Addressed customer needs and resolved issues with tact and grace. Awarded President’s Club honor for generating over $280,000 in sales for fiscal year 2014. Excelled across business in both full-time positions and part-time roles, often concurrent with other opportunities.
Consistently exceeded sales goals while maintaining customer experience excellence by connecting with clients, nurturing relationships, and designing, selling, and servicing custom, luxury travel experiences from initial consultation through to final logistics. Surpassed booking targets at highest-level profit margins, and led team in metrics. With regular international travel for product research and development, tested and evaluated travel experiences and destinations, and created, developed and delivered new product via high-quality written content, images, and video to support sales team deliverables to clients. Demonstrated ability to launch new product countries to the business and take on new territories as evidenced by launch of sales and service of Tibet journeys for US market on own. Generated resulting Tibet sales, which accounted for half of individual bookings in first month of being offered.
Grew book of business from zero to over $.5M within six months, managing all aspects of sales and service for over 900 accounts with more than 1200 clients. Developed new business in exclusive trade-only program dedicated to hospitality, interior designers, architects, contractors, and real estate developers. Engaged and enrolled prospective customers into the trade program via phone and email outreach. Established and maintained deep relationships with accounts through pre-generated leads. Leveraged trade and industry expertise in product offerings. Tracked all metrics and analyzed performance data. Leveraged sales tools, including Salesforce.