Vijayawada East, Andhra Pradesh, India
I am an MBA graduate with a strong interest in data analytics and business intelligence. I enjoy transforming raw data into meaningful insights that support informed decision-making and business growth. I am continuously building my technical skills in Microsoft Excel, SQL, Power BI, and Python. My learning focuses on data cleaning, data transformation, data visualization, dashboard creation, and business reporting. I also have a solid foundation in finance and business management, enabling me to connect analytical insights with real-world business challenges. Currently, I am working on hands-on projects to strengthen my analytical and problem-solving abilities while expanding my knowledge of data analysis techniques and visualization best practices. Technical Skills: • Microsoft Excel (Advanced Excel, Pivot Tables, Power Query, Charts) • SQL • Power BI • Python (Pandas, NumPy, Matplotlib) • Data Cleaning & Transformation • Dashboard Development • Data Visualization • Business Analysis I am actively seeking opportunities as a Data Analyst, Business Analyst, or Business Intelligence Analyst where I can apply my analytical skills, continue learning, and contribute to data-driven decision-making.
• Assisted customers in resolving order related issues and provided support for returns, refunds and exchanges in accordance with company policies. • Investigated customer concerns through phone, email, and chat support channels. • Maintained detailed records of customer interactions and actions taken to ensure service quality and operation efficiency. • Collaborated with internal teams to resolve escalated cases and improve customer experience. • Consistently achieved customer satisfaction, quality, and productivity KPIs. • Demonstrated strong analytical and problem-solving skills in resolving complex issues.