Gurugram, Haryana, India
As a dedicated travel professional, I bring a wealth of experience and expertise to the dynamic world of travel and tourism. My journey in the industry has been marked by a focus on visa services, mastery of the Amadeus platform, and a commitment to creating memorable holiday experiences. Visa Expertise: With a deep understanding of visa processes and regulations, I have successfully assisted numerous travelers in navigating the complexities of visa applications. Whether it's business, leisure, or special visas, I thrive on helping individuals turn their travel dreams into reality. Amadeus Specialist: As a seasoned Amadeus specialist, I possess comprehensive knowledge of the industry-leading travel technology. From flight reservations to hotel bookings and beyond, I leverage the power of Amadeus to streamline travel arrangements and enhance the overall customer experience. Pursuing Holidays Vertical: Currently, I am on an exciting journey of exploring and expanding my expertise in the holidays vertical. I am passionate about curating exceptional holiday packages that go beyond expectations, providing travelers with unforgettable moments and unique experiences. I am always eager to connect with fellow travel enthusiasts, industry professionals, and individuals who share a love for exploring the world. Let's connect and explore the endless possibilities within the travel and tourism realm! #TravelProfessional #VisaExpert #AmadeusSpecialist #HolidayEnthusiast #TravelDreams #ConnectingWorlds 🌐
• Proactively engaged in post-sales customer interactions, specializing in visa assistance for both B2B and B2C clients • Ensuredseamlessandefficienthandlingofvisa-relatedqueriesandconcerns to enhance customer satisfaction. • Successfully managed key corporate accounts, including Thrillophillia, Niyo, and Vistara. • Led a team of 16 people, managing both the front-end and back-end opera- tions efficiently. • Managed branch teams in Hyderabad, Chennai, and Mumbai, making sure smooth operations with highest customer satisfaction
- Monitoring calls for the sales advisors - Giving Regular coaching sessions to advisors - Conducting quality orientations for the new advisors - Maintaining weekly and monthly reports of the data
• Attended to customer inquiries and resolved concerns using excellent interpersonal skills. • Efficient team player who adapted to different team dynamics. • Staying calm while dealing with challenging situations. • Enabled excellent customer satisfaction.