Istanbul, Istanbul, Türkiye
I have worked in sales, after sales, new business development and R&D departments in the automotive industry.
- Led end-to-end Aftersales operations including Spare Parts Management, Dealer Network Management, Key Account Management, Warranty and Technical Support. - Managed a team of 15 colleagues, 1 central warehouse, 50 service workshop locations, and over 250 dealer personnel. - Reported directly to the CEO. - Member of executive management team.
- Led new business development initiatives in line with the Mobility Solutions vision of Sabancı Group. - Established and maintained partnerships with global automotive/mobility solutions providers; coordinated the implementation of their products into the Turkish market with cross-functional teams including marketing, finance, sales, aftersales. - Led national fleet and public sales operations, managing a 29-dealer network and dedicated sales teams; handled key account and government sales for Mitsubishi vehicles (L200, Spacestar), while driving customer acquisition, retention, and tender processes.
- Led key functions of the Aftersales Department—including Dealer Network, Key Account, Warranty, and Technical Management—overseeing a team of 6, 55 authorized service centers, and 200+ key accounts. Achievements: - Designed and implemented a comprehensive KPI set from scratch, along with a custom reporting system to effectively monitor and track performance metrics. - Increased customer satisfaction index from 72/100 to 88/100. - Achieved a %30 increase in euro in income per job order. - Implemented mobile vehicle acceptance, new accessory sales, and fleet consultancy systems to enhance operations and customer support. - Improved dealers’ warranty judgement accuracy from 60% to 89%. - Elevated country’s European ranking from 38th to 1st out of 40 countries. - Reduced dealer technical support demand ratio by 50% (from 0.3% to 0.15%) through the development and implementation of a centralized technical data pool.
- Led end-to-end project management for simultaneous new vehicle model launches, including developing test and development plans, overseeing prototype preparation and testing phases, and proactively managing budget and schedule risks to ensure timely delivery. - Coordinated cross-functional teams through weekly meetings and streamlined business processes by creating and implementing new procedures and workflows, enhancing test planning and execution efficiency.