Kamelia Gouchev

About

Technology customer success leader with 22+ years of experience in Customer Success, Product Support, Professional Services, Account Management, and Renewal Sales. Excellent track record in managing customer facing collaborative and data-driven teams. Skilled in developing programs to accelerate adoption, improve retention rates and drive revenue growth. Passionate about finding solutions to complex challenges that align with customer’s business objectives. Committed to making a difference and building lasting relationships with Fortune 500 customers and partners.

Experience

• Yext (2 yrs 9 mos)
  • SVP, Customer Success
    Nov 2025 - Present · 9 mos

  • Vice President of Global Customer Success
    Nov 2023 - Nov 2025 · 2 yrs 1 mo

• SVP, Customer Success at Virtana Corp.
  Nov 2021 - Nov 2023 · 2 yrs 1 mo

• Customer Success Director, Key Accounts & Public Sector at New Relic, Inc.
  Jul 2019 - Nov 2021 · 2 yrs 5 mos

• Oracle (12 yrs 6 mos)
  • Director, Program Office
    Nov 2018 - Jun 2019 · 8 mos

  • Director, Customer Success
    Jul 2016 - Nov 2018 · 2 yrs 5 mos

  • Customer Service Director
    Jan 2011 - Jun 2016 · 5 yrs 6 mos

• Senior Database Consultant at Oxford Global Resources
  Jan 2001 - Jan 2007 · 6 yrs 1 mo