Chandigarh, India
With almost two decades of experience across hospitality, manufacturing, retail, and service industries, I have worked closely with promoters, MDs, and leadership teams in driving business growth, operational improvement, and strategic execution. My professional journey has largely been focused on building systems, improving business performance, and connecting strategy with ground-level execution across multiple functions and business verticals. Currently, I am leading the Hospitality Vertical at the group level with responsibility for profitability, greenfield project development, acquisition of operational properties, business expansion, and hospitality brand positioning. Alongside hospitality, I am also actively involved in developing new ventures by working on business models, market research, strategic positioning, feasibility analysis, and execution planning for emerging business opportunities. Over the years, I have led and contributed to various initiatives related to operational excellence, process improvement, KPI and MIS development, organizational structuring, leadership building, productivity enhancement, and cross-functional coordination. I have also worked extensively on process mapping, digital review systems, execution monitoring frameworks, and people development initiatives aimed at creating scalable and efficient organizations. I strongly believe in practical execution, structured systems, continuous improvement, and building strong leadership teams that can drive sustainable business growth. As a professional, I bring a hands-on approach, strong ownership mindset, and the ability to connect business vision with operational reality. Always open to connecting with professionals, industry leaders, and organizations to exchange ideas, build meaningful collaborations, and create long-term business value.
Leading the Hospitality Vertical at the group level with core responsibility for business growth, profitability, brand positioning, and expansion strategy. Currently overseeing greenfield hospitality projects, acquisition and evaluation of operational assets, and development of long-term hospitality business models focused on sustainable growth and operational excellence. Alongside hospitality leadership, actively supporting the group in identifying and building new business ventures by working across business model development, market research, strategic positioning, feasibility evaluation, and execution planning. Presently engaged in developing multiple new ventures across emerging business segments. Also involved in strengthening organizational capability through system development, process structuring, leadership team building, and creating scalable management frameworks that align strategy with execution. Areas of Focus: • Hospitality Business Strategy & Profitability • Greenfield Projects & Asset Acquisition • Brand Development & Market Positioning • Business Model Development • New Venture Strategy & Expansion • Organizational Systems & Process Building • Leadership Team Development • Strategic Planning & Execution
Led strategic and process improvement initiatives focused on enhancing productivity, operational efficiency, and management visibility across the organization. Established the “Process Improvement Function” and worked on key projects within the TMT and Pipe & Tube divisions including breakdown reduction, efficiency improvement, NCR reduction, changeover time optimization, and cross-functional process mapping. Implemented digitally driven cross-functional process audits to identify inefficiencies and strengthen operational controls. Also designed and executed the Monthly MIS framework for the Managing Director by developing KPIs and reporting structures across major functions. Contributed to organizational capability building through regular training sessions on soft skills, Lean Six Sigma tools, and continuous improvement methodologies. Areas of Focus: • Strategic Management & Process Improvement • Operational Excellence • Lean Six Sigma • KPI & MIS Development • Process Mapping & Audits • Productivity Enhancement • Team Development & Training
Supported the Managing Director’s office in strengthening operational coordination, management systems, and strategic execution across the organization. Designed and implemented digital systems for meetings, MOM tracking, follow-ups, and review mechanisms, resulting in improved efficiency and time management. Actively contributed to company goal setting, strategy alignment, monthly MIS analysis, and cross-functional execution follow-ups while highlighting key operational concerns and red flags for management review. Also developed multiple improvement proposals and frameworks related to recruitment, manpower optimization, employee engagement, EHS strengthening, market visit systems, and in-house training initiatives. Areas of Focus: • Strategic Coordination & Execution • MD Office Management Systems • MIS Analysis & Reporting • Process Improvement • Recruitment & Employee Engagement • EHS & Operational Strengthening • Cross Functional Coordination
Targeted new market segment by setting up e-tendering function for government supplies. Responsible from participation in high value tender to payment receiving. Build system as per ISO requirement and hat the responsibility of M.R.. Accountable for arranging in house IBR inspections and certificates for IBR customer requirements. Led in house customer inspection visit, both private and government with 100% success rate. Participated in world’s largest exhibition in Germany 2016, Dusseldorf called as ‘Wire and Tube’ as per marketing head’s guidelines.
At this job, I mostly followed the Managing Director's instructions. IMT was a small scale equipment manufacturing unit. My main task was to handle government tenders, starting from preparing the tender file to delivering supplies and receiving payments. My good communication skills with customers have been helpful for the company to grow every year. This was the place where i learned the importance of communication and coordination between different departments.
While working at the most busiest store, I have excelled in customer service and communication, demonstrating expertise in inventory control and store management. I showcase a strong commitment to driving operational excellence. Additionally, my skills extend to inventory management, supply chain optimization, and safety programs, contributing to overall operational efficiency. As a store manager, I have successfully managed and motivated teams to achieve desired results, emphasizing leadership, training, and development. These accomplishments are complemented by my commitment to health and safety standards, ensuring compliance with regulatory requirements.