Kamaldeep Kaur

Business Process Analyst at Suncorp Group

Chermside West, Queensland, Australia

About

Hello, my name is Kamaldeep Kaur and I am a research-oriented and innovative professional who has a keen eye for details and a passion for data. I thrive on dealing with data and turning data patterns into actionable insights with substantial experience and knowledge in the development of complex multi-database queries, streamlining data stores, database tuning, and the establishment of indices to enable accurate data reporting. I have a career marked with a consistent record of top work performance and achievements. I am instrumental in streamlining workflows and coordinating schedules, along with exceptional follow-through abilities and management skills with superior talent to plan and oversee activities from conception to conclusion. I have leveraged in-depth expertise in technology solutions to seamlessly extract and analyse data, producing business information from diverse data sources. I am an articulate and refined communicator; proficient in forging and nurturing professional relationships with stakeholders at all levels leveraging interpersonal communication skills. My proven abilities in interpreting data, analysing results, identifying complex data sets patterns, and creating dashboards utilizing data visualisation tools has always enabled me to deliver positive results for my employers. Please feel free to connect with me or contact me at [email protected] with any thoughts, comments, or questions about my work, I'm always interested in making new professional acquaintances.

Experience

  • Business Process Analyst at Suncorp Group
    Jan 2022 - Present · 4 yrs 7 mos

  • ICT Intern - Business Analyst at BrightEyes
    Nov 2021 - Jan 2022 · 3 mos

  • Customer Service Representative at Zaika on Bayliss
    Oct 2019 - Aug 2020 · 11 mos

    In my role as Customer Service Representative, I enhanced customer experience by greeting customers, presenting menus, taking orders, and serving. I also oversaw dining areas to ensure cleanliness and safety. I delivered receipts and collected payments from the customers. Additionally, I served as the first responder to customer complaints, promptly resolving complaints and queries. Highlights of key contributions: • Devised and deployed several initiatives to increase workplace efficiency by 20%. • Achieve 100% positive rating from customer satisfaction surveys by offering exceptional customer service.

  • Junior Data Analyst at Shri Guru Teg Bahadur Model School
    May 2017 - Dec 2018 · 1 yr 8 mos

    During this tenure, I conducted comprehensive reviews to uncover suitable data sources to seamlessly extract and integrate data across found sources. I formulated meaningful reports to deliver data visualization. I offered ongoing support to academic staff, enabling better decision-making on areas related to data analytics. Moreover, I led data management to maintain optimal quality throughout. Highlights of key contributions: • Streamlined student data to reduce workload by 30%. • Transformed data into actionable insights to enhance operational excellence.

  • Intern Business Analyst at Eastman Industries Pvt. Ltd.
    Aug 2016 - Apr 2017 · 9 mos

    At Eastman Industries Limited, I produced monthly, quarterly, and yearly reports on sales and profits for executives by acquiring, assembling, and interpreting business data. I steered all aspects of database management by executing daily backups and restoring data for users. Additionally, I collaborated cross-functionally with department managers to discuss and deliver recommendations on accelerating business activities. Highlights of key contributions: • Generated reports with the highest level of accuracy.