Kamaldeep Kaur

About

17 Years of Service Industry Experience in Networking and Software industry. Over 10 years of Leadership experience and building Global teams from scratch. Build Executive Escalation teams, Customer Success and have grown Professional Services team to run highest services entitlement in SOTI.

Experience

• SOTI (7 yrs)
  • Vice President of Global Services
    Apr 2026 - Present · 4 mos

    • Lead a diverse Global Services team of over 400 members at SOTI, encompassing Global Technical Support, Professional Services, and Executive Escalations. • Drive strategic initiatives to enhance service delivery and customer satisfaction across global markets. • Foster a collaborative environment that empowers team members to excel in their roles and deliver exceptional service.

  • Senior Director
    Aug 2021 - Apr 2026 · 4 yrs 9 mos

    Responsible for managing Global Services team of 375 employees. I oversee Customer Success group, Technical Support team, Professional Services, Executive Escalation team and Strategic Partnership Technical Team within the company. I believe in providing exceptional Services to our Costumer and partner community and lead an extremely Service oriented group of professionals.

  • Director, Global Technical Support
    Aug 2019 - Jul 2021 · 2 yrs

    Responsible for Managing global operations of Technical Support In four offices around the Globe.

• Senior Manager, Global Technical Support at SOTI Inc.
  Aug 2018 - Aug 2019 · 1 yr 1 mo

• SOTI (5 yrs 11 mos)
  • Manager, Global Technical support at SOTI INC.
    Feb 2017 - Aug 2018 · 1 yr 7 mos

  • Manager, Technical Support (NA region)
    Sep 2015 - Jan 2017 · 1 yr 5 mos

  • Technical Support Team Lead
    Oct 2012 - Sep 2015 · 3 yrs

• Techincal Support Team Lead at Comwave
  Aug 2008 - Oct 2012 · 4 yrs 3 mos