Canberra, Australian Capital Territory, Australia
Healthcare Operations Professional with 8+ years of experience across nursing, healthcare education and disability services. I help healthcare organisations improve patient experiences, strengthen healthcare operations and deliver high-quality administrative support through effective stakeholder management, communication, coordination, compliance and documentation. • Coordinated care and administrative support for 500+ patients using healthcare operations, record management and clinical documentation, resulting in accurate records and seamless service delivery. • Collaborated with multidisciplinary teams using stakeholder management, communication and Microsoft Office to improve care coordination and ensure timely patient support across diverse healthcare settings. • Delivered healthcare education and staff guidance using clinical knowledge, training and quality processes, helping build capability and maintain compliance with organisational standards. • Supported disability and community healthcare services using documentation, reporting and continuous improvement practices, contributing to safe, person-centred care and operational efficiency. I get excited about opportunities where I can support healthcare operations, improve patient services and contribute to high-performing hospital and community health teams. I'm always open to connecting with healthcare leaders, recruiters and professionals to discuss opportunities in healthcare administration and operations.
• Maintain accurate client records, progress notes, incident reports and participation documentation across digital systems, in line with organisational policy and NDIS compliance requirements. • Coordinate daily schedules, appointments and community participation activities for participants with complex needs, adjusting quickly when priorities change at short notice. • Liaise with families, support coordinators, allied health professionals and multidisciplinary teams to keep coordinated service delivery organised and on track. • Work autonomously in a different environment every day, managing competing priorities without compromising quality, safety or deadlines. • Handle sensitive personal information with discretion, confidentiality and professionalism.