Greater Lucknow Area
Maintained cleanliness and organisation in passenger cabins, common areas, and workspaces to uphold health and safety standards. Attended to customer enquiries and concerns, providing swift resolution. Coordinated with kitchen staff to facilitate timely and accurate meal service, meeting specific dietary requirements of passengers.
Greeted new customers, answered initial questions and took drink orders. Trained new associates in customer service protocols, menu knowledge, and operational procedures, improving team efficiency.
Shadowed daily activities of office staff to gain understanding of scope of work. Maintained organised and updated file systems for easy staff use. Contributed to project management tasks, tracking progress and coordinating with team members for timely completion. Contributed creative ideas in project brainstorming sessions.
Provided expert advice on menu options to address customer queries effectively. Monitored food and beverage quality, adhering to hygiene and safety standards to guarantee guest satisfaction and compliance. Recognised and aided customers with special needs. Greeted new customers, answered initial questions and took drink orders.