Annandale, Virginia, United States
Assisted with performing infrastructure readiness tests Installed and managed structured cabling infrastructure Moved and installed shelves, power strips, rails, servers, switches and other equipment Performed Rack installation including putting racks in place Dressed and labeled cables for easy identification and traceability Reviewed network design and set up copper and fiber-optic cabling infrastructures Established structured cabling, labeling and troubleshooting of fiber/copper/telecom cables QC, validate correct cable connections, correct cable management, and dressing Maintained data center facilities by removing debris and empty boxes once no longer needed Scan and input data into cutsheet for keeping data and hardware records Troubleshooting and performing maintenance to solve signal problems, installing terminal boxes, including stringing
Performed hardware installation and decommission of enterprise servers and cabling infrastructure Documentation of activities and create /modify SOPs Monitoring and resolving work requests via trouble tickets and boosts by performing HLD, SRD and drive destruction Visual inspect all remaining DBD's removed and hard drive shredding Performed basic server repair following documented procedures Moving locked DBD bins to storage area if not destroyed immediately and complete TPVR process workflows Scan and run rat tools on DBDs and DBD storage bins to ensure accuracy Physically assist in moving and racking equipment Resolve tickets efficiently and escalate to Lead in terms of unlikely events Complies with Data Center Services business unit and service-level policies, procedures and deadlines
Patrolled assigned areas to detect suspicious activities and persons. Monitored entrances, exits and other points of access to ensure safety of people and property. Conducted security checks on staff entering or leaving the premises. Responded promptly to emergency situations using appropriate resolution strategies. Investigated suspicious activity or incidents according to company guidelines. Assisted with investigations into thefts, vandalism, assaults. Inspected buildings periodically for signs of intrusion or damage. Enforced rules and regulations in a professional manner while interacting with guests and employees. Provided customer service assistance in resolving conflicts or disputes. Maintained logs of all security related incidents and wrote detailed reports for management review. Inspected equipment such as fire extinguishers, alarm systems, sprinkler systems, cameras, locks., to ensure proper functioning. Operated two-way radios for communication with headquarters personnel when necessary. Observed individuals on foot or in vehicles entering the facility to determine their purpose of visit.
Responsible for the overall performance of the call center, including the increase of customer satisfaction Created a customer service training booklet Created a new customer service training program and implemented procedures for the training of 4 new call center employees Creatively approached various marketing ideas, increasing revenue by $100k Trained new call center employees in customer service script recitation, conflict resolution and data entry practices Continued to develop and improve customer service skills through regularly scheduled training on new features of the call center software Expanded the call center's customer base from 20,000 to 25,000