Los Alamos, New Mexico, United States
- Developed and maintained a .NET web application used by ~20% of LANL employees - Led a major UI rewrite, improving usability and modernizing the application interface - Certified ScrumMaster (CSM)
- Software development contractor for Los Alamos National Laboratory
- Developed and maintained an internal press management system (LAMP stack) - Led technical integration of a new subscription service - Led technical integration of an enterprise analytics platform - Administered and maintained 10+ Linux servers - Maintained multiple commercial websites across diverse stacks (WordPress, ExpressionEngine, Django) - Developed custom templates and components for TownNews CMS
- Supported a 6-week technical dress rehearsal of Epic EMR installation - Troubleshot system issues and validated workflows to ensure smooth go-live
- Developed frontend and backend functionality for ISU.edu, improving site maintainability and user experience - Leveraged TerminalFour CMS API to create dynamic, data-driven web pages - Integrated the website with multiple internal systems, streamlining content workflows - Modernized frontend to use Bootstrap 4 and flexbox, enhancing responsiveness and consistency across devices - Optimized CMS efficiency: - Converted static layouts to programmable layouts, reducing layout count while increasing customization flexibility - Developed custom TerminalFour Content Types, empowering non-technical staff to manage complex content without coding
- Progressed from Tier I to Tier II support and then served as a new agent coach, mentoring and training staff - Created Excel VBA macros to automate call documentation, improving efficiency and accuracy - Built lightweight web apps to: - Provide real-time call metrics for new agents, enabling immediate performance feedback - Facilitate quick searching of troubleshooting scripts, reducing average handling time