Malaysia
Anticipate and manage lifestyle needs for high-net-worth and ultra-high-net-worth clients, acting as their primary point of contact for all concierge services. Build and maintain strong relationships by understanding clients' preferences and ensuring personalized, professional interactions. Provide exceptional service across multiple communication channels (email, call, text, live chat), delivering innovative solutions to diverse client requests. Maintain detailed knowledge of client brand promises and use program benefits and privileges to effectively fulfill client requests. Serve as a professional brand ambassador, enhancing clients' market profiles and ensuring consistent brand alignment in all interactions. Handle escalated customer service issues with discretion, exercising sound judgment while managing vendor communications. Provide alternative solutions to meet client needs when standard requests cannot be fulfilled, ensuring continued satisfaction and loyalty. Manage concierge services for prestigious clients, including OCBC, American Express (Singapore & Malaysia), Citibank, Standard Chartered, Visa, BMW, Bosch, Harley-Davidson, Prudential, Maybank, and Affin Hwang.
Prepare, verify, and process invoices for sales and services rendered, ensuring accuracy and proper documentation. Enter data on invoices, ensuring correct coding and compliance with accounting standards. Post customer payments by recording cash, checks, and credit card transactions into the general ledger or accounting software. Prepare and reconcile cash and check payments for bank deposits, including totaling, recording amounts, completing deposit slips, and making physical deposits. Reconcile accounts receivable ledger to ensure accurate posting of all payments and proper accounting of transactions. Verify the validity of account discrepancies by collaborating with sales, customer service, and other departments to gather relevant information. Resolve authorized deductions by entering necessary adjusting journal entries to maintain accurate financial records. Resolve collections issues by reviewing customer payment plans, payment history, and credit lines, coordinating with the collections department for timely follow-up. Summarize receivables, maintaining invoice accounts, verifying totals, and preparing monthly financial reports for senior management. Generate monthly, quarterly, and annual financial statements, detailing both paid and unpaid invoices, and other accounts receivable activities.
Oversee accounts receivable payment processes and cash flow forecasting to ensure timely collection and financial accuracy. Process requests received from various countries in alignment with Service Level Agreements (SLAs), ensuring timely and accurate fulfillment. Complete monthly closing processes efficiently, ensuring accurate financial reporting and adherence to deadlines. Prepare and analyze monthly Key Performance Indicator (KPI) and accounts receivable reconciliation reports to monitor financial performance. Ensure adherence to Corporate Policies, Sarbanes-Oxley (SOX) compliance, and Shared Services Center (SSC) processes and procedures, maintaining robust internal controls. Provide timely and effective responses to internal customer queries, offering solutions to resolve issues and improve operational efficiency.
Ensure payment and agreements are settled prior to proceeding with registration processes. Organize and maintain an efficient filing system for sales advisor records, ensuring easy access and compliance. Execute daily operational tasks efficiently, as assigned by the organization, ensuring smooth workflow and timely task completion. Perform monthly QNE (Accounts & AMP Invoices) for auditing purposes, ensuring accuracy and compliance with financial standards. Oversee payment collection processes and generate invoices for clients, ensuring timely and accurate billing. Prepare and process monthly salary payments for Sales Advisors, ensuring accurate compensation and timely disbursement. Coordinate with the bank on pending registration documents, ensuring timely preparation of payments for registration. Actively participate in sales training programs organized by Perodua, enhancing product knowledge and sales techniques.
Perform day-to-day financial transactions and accurately record accounts receivable data in the accounting system. Reconcile accounts receivable, ensuring all payments are properly accounted for and up-to-date. Track and process incoming payments, ensuring timely and accurate processing. Verify payment amounts, employee working hours, and deductions to ensure correct payroll processing. Process employee expense claims, including cash expenses and mileage reimbursements, ensuring compliance with company policies. Assist with month-end invoicing processes, ensuring all transactions are recorded and invoiced accurately. Ensure all billing and accounting entries are correctly entered into the system to maintain accurate financial records.