Sydney, New South Wales, Australia
SAP Certified Solution Architect and Analyst in Customer Experience with 15+ years of experience in listening to business problems, design thinking and finding technological solutions that resulted adoption of Sales & Service solutions in AC mechanical services, retail, real-estate, marketing, manufacturing, aged care, and government departments. Proposed, designed, and built customer experience solutions by using my in-depth understanding of SAP suite of applications focusing on Service and utilities process. Engaged with business for requirement workshops and design sessions, collaborated with team for detailed design, involved in challenges to realize the expected outcomes and navigated through to solution users to adopt the solution and be delighted. The thoughts that are NextGen, people with transformation mindset, team that is curious to make impact will be the best place for me. Wildfire from a village, with speed and impact.
Involved in RFP, Design, Build, roll out of service solutions for Auto-parts group; service request solution, sales investment model deals custom solution, quote to contract for a beverage company. Built C4C Utilities with S4 ISU integration for a government department.
Designed and implemented marketing cloud integration with sales cloud, Sales and service solution for a beverage marketing giant; for a manufacturing company; for a medical equipment supplier; for a real-estate company; for an aged care services company; and for a retail giant in ANZ region. C4C Utilities process integration with S4 ISU process for a government council in New Zealand.
Implemented sales solution (using SAP CRM) for a global retail company.
Implemented service solution for a global manufacturing company.